Brittany McClanahan
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
HotelPlanner.com
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Personal Shopper
Instacart
08.2015 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Lead Server
Certified Bar and Grill
02.2023 - 05.2024
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Server
Applebee's Grill + Bar
05.2022 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Business Administration
University of Phoenix
OnlineSkills
- Team player
- Cash handling
- Multitasking
- Complaint handling
- Customer service
- Active listening
- Critical thinking
- Staff training
- Service upselling
- Health and safety regulations
Certification
- ServSafe Food Handler's Certification
- TABC
- Manager Food Handlers
Timeline
Customer Service Representative
HotelPlanner.com
05.2024 - Current
Lead Server
Certified Bar and Grill
02.2023 - 05.2024
Server
Applebee's Grill + Bar
05.2022 - 12.2022
Personal Shopper
Instacart
08.2015 - Current
Business Administration
University of Phoenix
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