Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Britt Monroe, CPC

Peachtree Corners,GA

Summary

Dedicated Team Leader with customer service, multitasking and time management abilities along with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Devoted to giving every customer a positive experience. Sets example for work ethic, punctuality and quality.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Team Leader

Optum
Atlanta, GA
09.2003 - Current
  • Facilitate a weekly client meeting to ensure effective communication for addressing account updates and resolving any issues.
  • Created training materials and conduct training on new processes or procedures.
  • Provide coaching and feedback on employee performance, encouraging professional development.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Monitor daily workflow to ensure adherence to established policies and procedures.
  • Establish clear expectations for employees, providing guidance when needed.
  • Delegate daily tasks to team members to optimize group productivity.
  • Complete daily quality assurance duties to provide feedback for improvements.
  • Create and distribute daily, weekly, bi-weekly and monthly reports to management regarding performance.
  • Maintain a positive working relationship with fellow staff and management.

Education

Certified Professional Coder (CPC) -

American Academy of Professional Coders
04-2006

Skills

  • Documentation And Reporting
  • Problem-Solving
  • Giving Constructive Feedback
  • Team motivation
  • Client Support
  • Teamwork and Collaboration
  • Staff Training
  • Attention to Detail
  • Leadership
  • Service Level Agreements
  • Overseeing Daily Activities

Certification

  • Certificate of Completion in Revenue Cycle Manager, March 2024
  • Certificate of Completion in EMR and EHR Specialist Course, April 2024

Timeline

Team Leader

Optum
09.2003 - Current

Certified Professional Coder (CPC) -

American Academy of Professional Coders

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Britt Monroe, CPC