Britt Moura
Valdosta,GA
Summary
With over 8 years of experience in AL Language, 18+ years in NAV/BC, and 14+ years in C/AL Language, I am a seasoned professional in the world of software development and implementation. My expertise lies in delivering tailored solutions for new and existing customers, globally. I specialize in creating custom code to meet specific customer needs, ensuring that each project runs smoothly from start to finish. My passion for coding is fueled by the desire to streamline processes and increase operational efficiency. Outside of work, I enjoy immersing myself in a wide range of audiobooks, from science fiction and fantasy to LitRPGs.
Overview
19
19
years of professional experience
Work History
Technical Services Manager
Equisys, Inc.
Valdosta, GA
04.2022 - Current
- Designed, engineered and supported various ERP projects as key technical resource.
- Managed full project lifecycles beginning at inception and ending with customer-facing deployments.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Integrated object-oriented design and development techniques into projects to support usability goals.
- Reviewed project requirements to identify customer expectations and resources needed to meet goals.
Technical Support Manager
Equisys, Inc.
Alpharetta, GA
02.2020 - 04.2022
- Managed a team of technicians in providing timely resolution of customer inquiries.
- Resolved escalated customer issues promptly and effectively.
- Provided technical support to customers and managed the team of engineers responsible for resolving customer issues.
Pre-Sales Technical Support
Equisys, Inc.
Alpharetta, GA
01.2016 - 02.2020
- Collaborated with sales team to understand customer requirements, boost product sales and provide sales support.
- Discussed equipment needs with customers and engineers to determine system requirements.
- Offered technical and non-technical support and services to clients and staff regarding product use, operation and maintenance.
Systems Analyst
Amoena
Kennesaw, GA
07.2012 - 01.2016
- Identified areas for improvement in current systems architecture and proposed strategies for optimization.
- Analyzed user requirements and implemented system changes to improve efficiency.
- Configured third-party software applications used in conjunction with EDI processing activities.
NAV Support Developer
Prism Pointe
Atlanta, GA
04.2012 - 07.2012
- Debugged existing application functionality to identify areas of improvement.
- Assessed code during testing stage to determine potential glitches and bugs.
- Improved and corrected existing software and system applications.
IT Analyst
Amoena
Kennesaw, GA
03.2006 - 04.2012
- Assisted staff and users with computer malfunctions and program problems.
- Monitored system performance, identified bottlenecks and optimized the same.
- Tested, maintained and monitored computer programs and systems.
Education
Bachelor of Science - Computer Science
Kennesaw State University
Kennesaw, GA12-2002
Skills
- AL Language - 5 years of experience
- C/AL Language - 14 years of experience
- NAV/BC - 18 years of experience
- SharePoint administration
- File Migration
- Technical troubleshooting
Languages
Portuguese
Limited
Timeline
Technical Services Manager
Equisys, Inc.
04.2022 - Current
Technical Support Manager
Equisys, Inc.
02.2020 - 04.2022
Pre-Sales Technical Support
Equisys, Inc.
01.2016 - 02.2020
Systems Analyst
Amoena
07.2012 - 01.2016
NAV Support Developer
Prism Pointe
04.2012 - 07.2012
IT Analyst
Amoena
03.2006 - 04.2012
Bachelor of Science - Computer Science
Kennesaw State University
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