Hi, I’m
Britt Olson
Laurel,MT
Summary
I've worked in many different fields over 20 years and have honed skills that I feel make me a valued employee. I'm adaptable and a quick learner. My family owned a local retail store when I was young and I grew up learning how to build relationships with customers and provide quality service.
Overview
23
years of professional experience
Work History
Heidi's Coffee Cabin
Barista
09.2021 - 02.2024
Job overview
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Used POS system to accurately enter orders and process payments.
The Sunshine Academy
Childcare Educator
09.2012 - 05.2020
Job overview
- Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
- Promoted positive reinforcement techniques, fostering a nurturing learning environment for all children.
- Streamlined daily routines, resulting in increased efficiency and smoother classroom operations.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Contributed to the development of age-appropriate curriculum materials that aligned with state standards for early childhood education programs.
Ohana Childcare
Toddler Teacher
10.2009 - 04.2010
Job overview
- Enhanced learning experiences by incorporating age-appropriate activities and play-based teaching methods.
- Developed individualized lesson plans tailored to each child''s needs, promoting overall growth and development.
- Collaborated with parents to establish consistent routines and maintain open communication channels for optimal child support.
- Implemented positive discipline strategies to reinforce appropriate behavior in the classroom.
- Monitored children''s progress through regular assessments and adjusted teaching approaches accordingly.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
King Services Flood And Fire Restoration
Content Restoration
06.2003 - 07.2005
Job overview
- Inventoried customer contents while safely packing and removing Tyngsboro from the damaged premises.
- Cleaned and restored contents that could be saved.
- Logged and discarded items for insurance that were too damaged to restore.
- Returned contents to customer. Occasionally unpacked and put away contents.
Perk N' Bean
Lead Barista
10.2002 - 03.2003
Job overview
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Conducted regular equipment maintenance checks to prevent breakdowns, ensuring uninterrupted service during peak hours.
- Optimized workflow processes for faster order completion, decreasing wait times for customers.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Whitefish Mountain Resort
Ticket Seller
10.2001 - 04.2002
Job overview
- Streamlined ticket purchasing process for improved efficiency and reduced wait times.
- Handled high-volume ticket sales with precision and accuracy, ensuring a positive experience for all patrons.
- Collaborated with team members to manage customer flow during peak times effectively.
- Assisted in resolving customer issues or concerns promptly and professionally.
- Maximized revenue by upselling additional services or promotional packages when appropriate.
- Ensured compliance with all applicable regulations governing ticket sales, refunds, and exchanges.
- Built rapport with frequent patrons, fostering a sense of loyalty and repeat business.
- Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Reviewed tickets, identification and passports to verify traveler identity.
- Sold, printed and issued tickets to guests.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Eagle's Roost Bed And Breakfast
Chef
05.2002 - 10.2002
Job overview
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
- Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
- Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
Bear Mountain Mercantile
Sales Associate
02.2001 - 01.2002
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
Lewiston High SchoolLewiston, ID
06.2000
Skills
- Soft selling
- Opening and closing duties
- Coffee expertise
- Ordering Procedures
- Cash Handling
- POS Systems
- Adaptive and creative
- Product displays
- Inventory Management
- Retail Management
- Team Player
- Order Taking
- Sales expertise
- Professional Demeanor
- Friendly and outgoing
- Adaptable and Flexible
Timeline
Barista
Heidi's Coffee Cabin
09.2021 - 02.2024
Childcare Educator
The Sunshine Academy
09.2012 - 05.2020
Toddler Teacher
Ohana Childcare
10.2009 - 04.2010
Content Restoration
King Services Flood And Fire Restoration
06.2003 - 07.2005
Lead Barista
Perk N' Bean
10.2002 - 03.2003
Chef
Eagle's Roost Bed And Breakfast
05.2002 - 10.2002
Ticket Seller
Whitefish Mountain Resort
10.2001 - 04.2002
Sales Associate
Bear Mountain Mercantile
02.2001 - 01.2002
Lewiston High School
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