Britt Pulitzer
Parrish
Summary
Friendly and prompt with good skills using phone, computer and office equipment. Strong multitasking, communication, and interpersonal skills. Looking for a position focused on providing exceptional service and occupational growth.
Overview
12
12
years of professional experience
Work History
Front Desk Manager
Tiffany Square Dental
08.2019 - Current
- Greeted visitors and patients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding appointments and guest concerns.
- Confirmed and scheduled 60+ appointments per day via Dentrix, Weave and Microsoft.
- Completed medical records (internal and external) and fulfilled invoices.
- Performed patient collections, treatment planning, and insurance coding while keeping all relevant electronic patient records up to date.
- Kept accounts in balance and ran daily reports to verify totals.
Business Manager
Batter Up Bakery
09.2016 - 08.2019
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Assisted with hiring process and training of new employees.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Maintained and organized all social media outlets.
- Scheduled and implemented all events that included classes, customer special events, catering events and DeSoto county events.
Business Co-Owner
Vapor Dog
01.2014 - 01.2016
- Initiated policies and procedures, instituting more efficient systems that aligned with current industry standards and regulatory compliance requirements.
- Increased market through effective competitor analysis, anticipating industry trends, and staying ahead of emerging technologies.
- Championed social responsibility initiatives, aligning company values with sustainable practices and giving back to the local community.
- Strengthened financial stability with prudent budget management, cost reduction initiatives, and meticulous record-keeping practices.
- Developed a strong brand presence with targeted marketing campaigns, social media engagement, and consistent messaging across all platforms.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Built spreadsheets for inventory logs to maintain orders and sales.
- Organized all employee scheduling and business events.
Education
Fashion Marketing
International Academy of Design And Technology
Tampa, FLFashion Marketing
International Academy of Design And Technology
Orlando, FLCriminal Psychology
Valencia College
Orlando, FLHigh School Diploma -
Lakewood Ranch High School
Bradenton, FL05-2003
Skills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Problem-solving
- Conflict management
- Time management
- Staff supervision
- Front desk supplies management
- POS system operation
- Quickbooks
- Microsoft
- Dentrix
- Weave
- GoTo
- Shift scheduling
- Budgeting and finance
- Multi-line phone systems
- Credit and cash payments
- Event coordination
- Telephone and email etiquette
- Verbal and written communication
Timeline
Front Desk Manager
Tiffany Square Dental
08.2019 - Current
Business Manager
Batter Up Bakery
09.2016 - 08.2019
Business Co-Owner
Vapor Dog
01.2014 - 01.2016
Fashion Marketing
International Academy of Design And Technology
Fashion Marketing
International Academy of Design And Technology
Criminal Psychology
Valencia College
High School Diploma -
Lakewood Ranch High School
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