Hi, I’m
Britta Penny
Kyle,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
years of professional experience
Work History
Stepping Stone DaycareKyle, Texas
Early Childhood Educator
08.2024 - Current
Job overview
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
Twin Liquors
Customer Service Support Specialist
11.2019 - 08.2024
Job overview
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
- Trained new retail employees on store merchandising standards and best practices, enhancing overall team effectiveness.
- Collaborated with team members to achieve monthly sales targets.
Lanta Grill & Bar @ Horseshoe Bay Resort
Restaurant Waiter
11.2017 - 02.2019
Job overview
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Ross
Area Supervisor
05.2015 - 09.2015
Job overview
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
- Managed budgets and resources to ensure optimal allocation of funds, maximizing operational success.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
North Austin Medical Center
Lead Barista
04.2009 - 05.2015
Job overview
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Austin Community College, Austin, TX
No Degree from Criminal Justice, Crime in America
Skills
- Documentation and Record Keeping
- Customer Service
- Staff Training and Development
- Team Leadership
- Sales expertise
Cash Handling
Timeline
Early Childhood Educator
Stepping Stone Daycare
08.2024 - Current
Customer Service Support Specialist
Twin Liquors
11.2019 - 08.2024
Restaurant Waiter
Lanta Grill & Bar @ Horseshoe Bay Resort
11.2017 - 02.2019
Area Supervisor
Ross
05.2015 - 09.2015
Lead Barista
North Austin Medical Center
04.2009 - 05.2015
Austin Community College
No Degree from Criminal Justice, Crime in America
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