Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Britta Pugh

Fort Worth,TX

Summary

A skilled and dedicated leader who excels in employing advanced technology and innovative solutions in the healthcare space to effectively resolve problems, optimize processes, and enhance operations. Possesses valuable expertise in healthcare technology, process implementation and automation, sales, operations, data analysis, marketing, and cross-functional collaboration to efficiently manage multiple projects. Recognized for strong leadership and a customer-centric approach, delivering impactful solutions that elevate business performance. Highly ambitious and inquisitive professional with a strong passion for product development and innovation, thriving in fast-paced, team-oriented environments and fostering meaningful relationships.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Commercial Operations Specialist

Caresyntax
Fort Worth, TX
07.2023 - 02.2025
  • Work with Product Development, Marketing, Sales, Finance, Customer Success, and Medtech teams to build tools and integrations to enhance system workflows and data management
  • Manage Azure and Jira to resolve all incoming user requirements, functional and technical tickets, and troubleshooting production issues related to Caresyntax systems and applications
  • Query large datasets and execute reports using SQL and Power BI for Sales, Customer Success, and international teams focused on products, pricing, customers, orders, and general business performance
  • Coordination of concepts, pricing, quoting, proposals, marketing collateral, deal structure, and product offering with Sales, Product Management, and all other customer-facing teams

Account Manager

Clinitiative Health Research
Dallas, TX
02.2023 - 07.2023
  • Managed clinical trial sites, goals, objectives, and metrics to drive success both internally and externally by honing follow-up skills, staying organized, setting tasks, and understanding site and Principal Investigator priorities
  • Utilized CRM systems (internal and Salesforce) to track relevant activities such as studies, documents, reports, dashboards, calls and emails
  • Identified new pharmaceutical companies and studies via intro meetings and strategic research to uncover new study leads, therapeutic areas, obtain contact information, and target outreach
  • Oversaw and coordinated the entire clinical trial lifecycle from the outreach phase, through the feasibility process, and up to scheduling PSV's
  • Contributed to Marketing efforts by creating surveys, marketing materials, and social posts for the company

Sales Operations Analyst

Enovis
Lewisville, TX
02.2022 - 02.2023
  • Compiled data from a variety of applications, systems, and sources to create/summarize for analysis
  • Provided statistical, financial, and operational data consulting using SQL and modeling from data mining in support of both business and information technology initiatives to improve sales, understand customers and support decision making
  • Developed quotas/goals/compensation/alignment models to support BU initiatives and maintain throughout the year
  • Created and maintained dashboards using data visualization software for the field and teams across Sales, Marketing, and other functions to align with initiatives
  • Focused on automation using workflows to improve team productivity and empower frontline users to understand their customers and business better

Advanced Trust Operations Analyst

Westwood Holdings Group
Dallas, TX
03.2019 - 01.2022
  • Executed common fund trust trades, cash flows, wire transfers, monthly income distributions, estimated annual income and reviewed for accurate transaction postings across our systems
  • Led department custody by reviewing and researching securities, posting income, dividends, interest, maturities, paydowns, miscellaneous debits or credits and settling with our custodian
  • Executed daily departmental balancing by using FIS system generated reports and resources to match, find outages, errors, and communicated across functional teams to correct differences
  • Reviewed and completed all client account fee posting for Dallas and Houston Offices - including raising cash for fees, combining closing accounts, final fees, monthly and quarterly fees, opening accounts, fee schedule updates and new fee schedule setups in our systems

Education

Bachelor of Arts - Public Relations/Journalism and Business Administration Minor

Baylor University
Waco, TX
03.2015

Skills

Microsoft Office Suite: SharePoint, Outlook, Word, Excel, Access, Power Point

CRM (Salesforce and MS Dynamics 365), Business Central ERP, Oracle, HubSpot

Power Apps Cloud Flows, Power Automate, Co-Pilot Studio

Azure, Jira, ZynDesk

Power BI, Tableau, Snowflake, Pendo

Business Development

Customer-centric

Results-driven

Adaptive Learner

Initiative-taking and eager mindset

Strong leadership skills

Excellent verbal and written communication skills

Goal-oriented

Certification

  • Certified Scrum Product Owner
  • CITI Program - Human Subjects Research - Biomedical Foundations
  • Coursera - Pharmaceutical & Medical Device Innovations Specialization
  • Udemy - Introduction to Biomedical Engineering

Timeline

Commercial Operations Specialist

Caresyntax
07.2023 - 02.2025

Account Manager

Clinitiative Health Research
02.2023 - 07.2023

Sales Operations Analyst

Enovis
02.2022 - 02.2023

Advanced Trust Operations Analyst

Westwood Holdings Group
03.2019 - 01.2022

Bachelor of Arts - Public Relations/Journalism and Business Administration Minor

Baylor University

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