Britta (Aj) Nelson
Saint Paul,MN
Summary
I am looking for full time employment and have a fully open availability. I have over four years of work experience in customer service and I am a quick learner. I am fluent in English and am currently learning American Sign Language and Icelandic.
Overview
7
7
years of professional experience
Work History
Coffee Roaster
Alakef Coffee Roasters
08.2023 - Current
- Maintained coffee quality by adhering to guidelines, product specifications and quality procedures.
- Kept close eye on operating equipment and made adjustments to keep speed, temperature and other factors within ideal tolerances.
Guest Service Agent/Night Auditor
Motel 6
03.2022 - 08.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly
- Responded to guests needs efficiently, noting changes to reservations or special requests
- Performed general maintenance on the pool and spa and routinely cleaned the lobby and front desk.
Customer Service Representative
Best Buy
08.2021 - 02.2022
- Helped customers complete purchases, online orders and refunds and helped customers resolve technical difficulties
- I also performed standard cleaning and organizing duties every shift.
Barista
IQ’s Billiard & Cafe
11.2019 - 04.2021
- Responsible for cleaning and closing the cafe at the end of each shift. Helped customers with orders, prepared and serves drinks and food.
- Cash handling and POS system skills.
Customer Service/Cashier
Second Debut Clothing
06.2016 - 09.2018
- Maintained guest satisfaction and helped customers with purchases or returns
- Used POS system to process purchases and when taking in donations
- Sorted clothes and organized the floor layout efficiently, maintaining a fashionable store setup.
Education
Bachelor of Arts - Philosophy And Family Social Sciences
University of Manitoba
Winnipeg, MB05.2023
High school diploma - undefined
SouthWest High School
Minneapolis, Minnesota05.2018
Skills
- Face pace learner
- cash and POS skills
- Customer service focused
- Food Preparation and Safety
Timeline
Coffee Roaster
Alakef Coffee Roasters
08.2023 - Current
Guest Service Agent/Night Auditor
Motel 6
03.2022 - 08.2023
Customer Service Representative
Best Buy
08.2021 - 02.2022
Barista
IQ’s Billiard & Cafe
11.2019 - 04.2021
Customer Service/Cashier
Second Debut Clothing
06.2016 - 09.2018
Bachelor of Arts - Philosophy And Family Social Sciences
University of Manitoba
High school diploma - undefined
SouthWest High School
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