Brittain Joyner
Summary
Accomplished PATH/FAE&T Programs Manager at Employment & Training Designs, Inc., excelling in program management and staff development. Spearheaded process improvements, enhancing efficiency by 20%. Adept at fostering partnerships and driving compliance, ensuring operational excellence. Proven leader in coaching and mentoring, elevating team performance and customer satisfaction.
Overview
21
21
years of professional experience
Work History
PATH/FAE&T Programs Manager
Employment & Training Designs, Inc.
01.2012 - Current
- Oversee program performance, administrative procedures, and ensure that work participation and site goals meet objectives set by WDB
- Run various reports from OSMIS, and monitor the entry of actual hours
- Provide direction, training and support to staff in addition to developing and implementing strategies to improve employee performance
- Coordinated team meetings to discuss project updates and strategies.
- Managed budgets and resource allocation for departmental projects.
- Implemented process improvements to streamline workflows and enhance efficiency.
- Analyzed performance metrics to identify areas for operational enhancement.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted performance reviews for team members.
- Enhanced team morale and retention through recognition programs and career development opportunities.
Employability Skills Instructor
Employment & Training Designs, Inc.
06.2011 - 01.2012
- Created and facilitated various workshops especially preparing clients for employment
- Instructed clients in résumé writing, internet job searching, networking, and interviewing techniques
- Instrumental in assisting clients to examine potential career paths and identify the skills, knowledge, and attitude essential to become successful
DHHS Coordinator
Employment & Training Designs, Inc.
06.2008 - 06.2011
- Facilitated communication between job seekers and potential employers promptly.
- Facilitated communication between different departments in order to resolve issues quickly.
Program Support Specialist
Employment & Training Designs, Inc.
03.2010 - 07.2010
- Coordinated program logistics for training sessions and workshops.
- Managed participant registration and communication for programs.
- Assisted in developing training materials for diverse learning needs.
Career Development Facilitator
Employment & Training Designs, Inc.
06.2009 - 02.2009
- Facilitated workshops to enhance job readiness and career skills for participants.
- Coordinated with community partners to identify resources for job seekers.
- Assisted clients in creating resumes and preparing for interviews effectively.
- Maintained accurate records of participant progress and program activities regularly.
MIS Specialist
Employment & Training Designs, Inc.
03.2004 - 03.2006
- Supported data entry and management for training programs and participant records.
- Implemented software tools to streamline data tracking and reporting processes.
- Maintained database integrity by regularly updating and verifying information accuracy.
- Created documentation related to MIS operations including procedures, standards, policies and security protocols.
Education
Six Sigma White Belt Certified -
Management and Strategy Institute
Six Sigma Lean Green Belt, Strategic Organizational Leadership Certification -
Management and Strategy Institute
Organizational Administration
Central Michigan University
Certified Career Development Facilitator -
Career Transitions
Skills
- Program management
- Budget management
- Process improvement
- Data analysis
- Compliance oversight
- Customer relationship management
- Coaching and mentoring
- Policy and procedure development
- Staff development
- Staff training and development
- Partnership development
- Project management
- Customer service
- Policy implementation
References
References available upon request.
Timeline
PATH/FAE&T Programs Manager
Employment & Training Designs, Inc.
01.2012 - Current
Employability Skills Instructor
Employment & Training Designs, Inc.
06.2011 - 01.2012
Program Support Specialist
Employment & Training Designs, Inc.
03.2010 - 07.2010
Career Development Facilitator
Employment & Training Designs, Inc.
06.2009 - 02.2009
DHHS Coordinator
Employment & Training Designs, Inc.
06.2008 - 06.2011
MIS Specialist
Employment & Training Designs, Inc.
03.2004 - 03.2006
Six Sigma White Belt Certified -
Management and Strategy Institute
Six Sigma Lean Green Belt, Strategic Organizational Leadership Certification -
Management and Strategy Institute
Organizational Administration
Central Michigan University
Certified Career Development Facilitator -
Career Transitions
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