Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittainy Clark

Charleston,SC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

9
9
years of professional experience

Work History

Concession Supervisor

Credit One Stadium
04.2022 - Current
  • Coordinated concession team, food preparation and storeroom operations.
  • Supervised food and beverage personnel, evaluating performance and recommending improvements.
  • Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
  • Participated in menu planning and food production, properly handling food surpluses and cost control.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Part-Time Receptionist

Hudson Nissan Of Charleston
08.2018 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered central telephone system and directed calls accordingly.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Shift Supervisor, Ticket Sales

North Charleston Coliseum & Performing Arts Center
03.2018 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Completed cash and credit card transactions accurately using POS software.
  • Cultivated professional working relationships with peers and supervisors.
  • Built relationships with customers and managed accounts to drive revenue and profit.

Barista

Starbucks
03.2018 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Starbucks Shift Lead

Starbucks
02.2021 - 03.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Food Services & Hospitality Leadership Trainee

Spectra Food Services
03.2021 - 05.2021
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Developed and maintained positive relationships with customers to enhance service.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers and answered inquiries regarding menu items and specials.

Assistant Food Runner

Josephine Wine Bar
07.2018 - 11.2018
  • Cultivated warm relationships with regular customers.
  • Responded to customer complaints and inquiries promptly, finding swift resolutions.
  • Collaborated well with other food runners to deliver orders accurately.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Greeted customers and provided outstanding customer service.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Assisted wait staff with timely food delivery and guest requests.

Part-Time Receptionist

Hudson Nissan Of Charleston
02.2018 - 11.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Servers Assistant

Napa, Mt. Pleasant
03.2018 - 08.2018
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Greeted customers warmly to provide exceptional customer service.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Assisted with dining room set up prior to and after service period.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
  • Arranged furniture and supplies to support seamless special events, buffets and banquets.
  • Assisted with bussing tables and cleaning up spills.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Answered customer questions about food and beverage items and assisted with menu selections.

Part-time Seasonal Sales Associate

Lucky Brand Jeans
11.2014 - 03.2018
  • Removed rocks and prepared soil for planting.
  • Planted ground crops between rows of trees and bushes to control weeds and soil temperatures.
  • Operated farm equipment such as tractors and trucks with extreme care and precision.
  • Monitored and maintained irrigation systems to optimize water levels for crops.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Intern

Ooh! Events
09.2016 - 12.2016
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Assisted coordinators with setting up and break down event spaces. Setting out place place-setting, name cards, silverware. Putting out chairs for ceremony and reception area. Lining up bridal parties for ceremony and reception services.
  • Worked in company warehouse packing rental items, putting away returned rental items and maintain a clean environment. Polishing silverware, cleaning rental items, redecorating the showroom.

Education

Bachelor of Science - Hospitality And Tourism Management

College of Charleston
Charleston, SC
05.2021

High School Diploma -

Mcbee High School
Mcbee, SC
06.2012

Skills

  • Rewards Programs
  • Station Preparation
  • Operational Efficiency
  • Customer Needs Assessments
  • Customer Service
  • Customer Satisfaction
  • OSHA Compliance
  • Microsoft Proficiency
  • Customer Loyalty
  • Concession Procedures
  • Credit Card Transaction Processing
  • Guest Relations
  • Store Merchandising
  • Billing and Payment Processing
  • Counting Money
  • POS Terminal Operation
  • Loyalty Programs
  • Marketing
  • Maintain Food Safety
  • Clerical Support
  • Multitasking Strengths
  • Sales Training
  • Admissions Processes
  • Issuing Tickets

Timeline

Concession Supervisor

Credit One Stadium
04.2022 - Current

Food Services & Hospitality Leadership Trainee

Spectra Food Services
03.2021 - 05.2021

Starbucks Shift Lead

Starbucks
02.2021 - 03.2023

Part-Time Receptionist

Hudson Nissan Of Charleston
08.2018 - Current

Assistant Food Runner

Josephine Wine Bar
07.2018 - 11.2018

Shift Supervisor, Ticket Sales

North Charleston Coliseum & Performing Arts Center
03.2018 - Current

Barista

Starbucks
03.2018 - Current

Servers Assistant

Napa, Mt. Pleasant
03.2018 - 08.2018

Part-Time Receptionist

Hudson Nissan Of Charleston
02.2018 - 11.2018

Intern

Ooh! Events
09.2016 - 12.2016

Part-time Seasonal Sales Associate

Lucky Brand Jeans
11.2014 - 03.2018

Bachelor of Science - Hospitality And Tourism Management

College of Charleston

High School Diploma -

Mcbee High School

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Brittainy Clark