Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRITTAINY CRAWFORD

Dallas,Tx

Summary

Dedicated and organized Technology professional with focus on "people, product, and process". Decisive and resourceful team manager, advisor, and client specialist. Worked on complex partner integrations with a mix of product management and customer success. Established policy and procedure guidelines, and managed large teams and projects. Possesses in-depth industry knowledge and has expansive people skills.

Overview

16
16
years of professional experience

Work History

Channel Operations Leader

NCR Voyix
01.2023 - Current
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Led a client advocate team; Coached and mentored team members to become knowledgeable and efficient.
  • Communicated company and channel initiatives to the entire channel team with follow up and advisement
  • Fostered strong relationships with partners and customers through honest communication and collaboration
  • Evaluated both partner and customer needs in order to drive product and service improvements.
  • Worked with cross-functional teams to successfully execute projects and escalations



Project Manager and Customer Success

NCR CORPORATION
04.2022 - Current
  • Responsible for managing “SWAT” customer’s issues and relaying the status to the VP of Hospitality
  • Focus on the Customer Journey and Retention
  • Create onboarding and training plans for new employees
  • Create and manage internal processes including billing, operations, and support
  • Work with Channel partners and 3rd party vendors on the processes and hardships of integration
  • Foresee problems and mitigate issues before they happen

Client Success Team Supervisor

NCR CORPORATION
06.2019 - 04.2022
  • Hired, trained, and managed, Client Success team members
  • Partnered with re-resellers and 3rd party vendors to ensure complete customer satisfaction including installs, new technology, integration etc
  • Communicated customer pain point “themes” to the VP of Hospitality, with recommendations to resolution
  • Coordinated with internal teams on customer issues and resolutions

Client Success Manager

NCR CORPORATION
05.2016 - 06.2019
  • Managed the largest customer in the SMB market (Blaze Pizza) with constant communication, customer calls and strategy meetings
  • Worked as the liaison between the customer and NCR teams, providing knowledge, updates, and insight
  • Aided customers in managing their respective enterprise sites, reporting, billing, compliance etc
  • Combatted attrition by whatever means necessary

Business Consultant

THATCH
08.2014 - 04.2016
  • Created and analyzed materials and pricing structure resulting in savings of over $25000 in materials expenses
  • Identified and established business partnerships that were crucial to first year revenue of $340000
  • Led the organization’s operations which resulted in improved communication, customer service, and expense structure
  • Spearheaded strategic marketing and business initiatives such as trade shows, photoshoots, and blogger collaborations resulting in 30 new wholesale accounts in the first year
  • Built and managed the company website and all areas of ecommerce, which grew to 45% of the company’s total revenue.

Operations Manager

DILLARD’S
08.2009 - 08.2014
  • Oversaw over 300 employees and staff in a gold standard store that had over $50 million annually in sales
  • Responsible for meeting daily, weekly, monthly, and yearly sales goals for the entire store and for individual departments with an impeccable success rate which resulted in an exemplary rating all 4 years
  • Recruited, hired, trained, and managed all sales associates, visual managers, sales managers, business managers and dock associates
  • Managed buyer relationships for all departments to ensure optimal product allocation and assortment
  • Planned and executed product launches, cosmetic/fragrance events, and VIP events annually with a budget exceeding $40000
  • Supervised all store operations including cash management, audit, receiving, and inventory management
  • Maintained safety standards including building maintenance, employee safety training, and dock/housekeeping safety training

Education

Bachelor of Science - Business Management

University of Arkansas, Fayetteville
Fayetteville, AR
05.2003

Skills

  • Team Management
  • Training & Development
  • 3rd party alignment and integration
  • Internal Communications
  • Data and Information Management
  • Project Coordination
  • Operations Oversight
  • Problem-Solving
  • Customer Retention Strategies
  • Cross-departmental Alignment
  • Complex Problem Solving
  • Relationship Building

Timeline

Channel Operations Leader

NCR Voyix
01.2023 - Current

Project Manager and Customer Success

NCR CORPORATION
04.2022 - Current

Client Success Team Supervisor

NCR CORPORATION
06.2019 - 04.2022

Client Success Manager

NCR CORPORATION
05.2016 - 06.2019

Business Consultant

THATCH
08.2014 - 04.2016

Operations Manager

DILLARD’S
08.2009 - 08.2014

Bachelor of Science - Business Management

University of Arkansas, Fayetteville

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