Brittainy Horton-Johnson
Tampa,FL
Summary
Well-qualified professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Motivated with extensive experience in customer service, sales and administrative tasks. Ready to leverage training and experience to take on new professional challenges.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Scribe/Medical Assistant
Scribe Innovations
05.2022 - Current
- Demonstrated exceptional multitasking abilities by effectively balancing competing priorities in a fast-paced, stressful clinical environment while ensuring accuracy in all written communications and documentation efforts and demonstrated advanced understanding of complex medical terminology and procedures, through consistent application in daily tasks.
- Troubleshot and resolved technical issues to maintain productivity and quality of work.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and maintaining accurate and complete medical records to comply with all industry regulations and standards.
- Reduced physician workload by taking on additional administrative tasks as needed, and by verifying accuracy of patient information and medical records, as well as recognizing discrepancies and promptly addressing for resolution
- Facilitated effective communication between healthcare providers, patients and other clinical staff.
Medical Scribe/Medical Scribe Trainer
ProScribe, LLC
07.2019 - 03.2022
- Supported physicians by designing systems to streamline workflow by organizing notes to enable quicker review of pertinent information before finalizing documentation, assisting in the reduction of administrative burden and improving clinical efficacy.
- Adapted quickly to new technologies and software platforms utilized within the medical facility, ensuring seamless integration into daily workflow processes.
- Streamlined onboarding process for new medical scribes by creating a step-by-step orientation guide and improved trainee performance by implementing a systematic approach to track trainee progress, providing timely feedback to address gaps in knowledge or skills effectively, and providing regular coaching and mentoring sessions.
- Received consistent positive feedback from supervisors for attention to detail, commitment to accuracy, and dedication to providing high-quality scribe support.
- Served as an integral member of the healthcare team by actively participating in meetings, offering valuable input on process improvements related to scribe services.
- Promoted a positive work and learning environment by fostering open communication, teamwork, and continuous improvement among trainees, and providing proactive collaboration with clinical staff.
- Ensured adherence to industry best practices and compliance with regulatory standards in all aspects of medical scribe training.
Property Manager
The Domain Companies
03.2016 - 02.2017
- Opened property from construction phase. Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Met and greatly exceeded both leasing and budgeting goals consistently during my tenure, achieving occupancy rate of 99% within first 7 months.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans. Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Supervised and trained all property associates. Oversaw all activities within leasing, revenue management, fiscal planning, resident and community relations and ensured compliance with local regulations, protecting the interests of both landlords and tenants.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Participated in and helped execute company-wide initiatives and special projects as requested.
- Demonstrated strong leadership skills by managing projects from start to finish
Property Manager
Key Real Estate
02.2014 - 03.2016
- Achieved and maintained status as top performing property in management portfolio, creating a track record of exceeding occupancy, lease renewal, delinquency and NOI goals every quarter.
- Developed and implemented marketing strategies to increase occupancy rates, reduce vacancy periods, and adjusting rental rates accordingly to remain competitive within the regional market.
- Implemented cost-saving measures through coordination of efficient resource allocation and vendor negotiations, optimizing property financial performance, while maintaining resident and owner satisfaction.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards..
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment while implementing and enforcing policies and procedures to maintain properties to the high levels of operational excellence.
Assistant Manager/Acting Property Manager
NRP Group
06.2013 - 02.2014
- Served as stand-in manager during lease up
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight. Assisted in organizing and overseeing assignments to drive operational excellence.
- Processed applications efficiently and kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements and helped launch quality assurance practices for each phase of development
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants and provided timely and accurate financial reports.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
Hospital Volunteer and Physician Shadowing
West Texas VA Health Care System
05.2006 - 08.2018
- Held various volunteer roles and positions within the West Texas VA over many years, accruing well over 100 service hours
- Responsibilities included helping staff in organizing materials for patient activities and hospital events, contributing to successful fundraisers and community outreach programs. Assisting with administrative tasks, and contributing to efficient hospital operations.
- Maintaining positive and constructive professional working relationships, and establishing rapport with patients and families to foster a positive hospital experience, leading to increased patient satisfaction ratings.
- Assisting the team in reinforcing educational needs with patients, and supervising junior volunteers during their shifts, ensuring adherence to policies while providing guidance as needed.
Medical Assistant
Big Spring Pediatrics
07.2017 - 09.2017
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings
- Obtained detailed medical histories of patients, initiated patient contact, prepared patient and collected collected pertinent data and calculations to aid physician, NP and/or RN in interpreting results
- Assisted the physician, NP and/or RN in patient examination and evaluation, performing patient discharge teachings, cleaning exam room, and ensuring patient confidentiality and privacy.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Host/Cashier
L'auberge Casino and Resort
02.2013 - 06.2013
- Responsibilities include providing superior service to guests, greeting guests, arranging seating, performing sales transactions, ensuring guest comfort, and adhering to customer service standards.
Leasing Consultant
AC Lewis
06.2012 - 01.2013
- Responsibilities include assisting site management, maintaining a professional leasing atmosphere, developing and maintaining community marketing and outreach plan, maintaining occupancy levels, collections and delinquencies, ensuring positive tenant relations, and complying with reporting and screening requirements.
Receptionist/Office Assistant
Dylan Brooke's Salon
08.2008 - 02.2009
- Responsibilities include greeting customers, working cash register, taking inventory, filling product orders, answering telephones, conversing with customers, creating appointments, counting and closing out registers, and cleaning and closing shop.
Education
Bachelor of Science -
Louisiana State University
Baton Rouge, LA01.2013
Skills
- Regulatory Compliance
- Revenue Management
- Attention to Detail
- Office Management
- Financial budgeting and reporting
- Sales and Marketing
- Risk Management
- Business Development
- File and Records Management
- Inventory Assessment
- Due Diligence Support
- Capital Projects Management
- Contract Negotiation
- Anatomy and Physiology Knowledge
- Medical Terminology
- Professionalism and Ethics
Certification
- Driver's License
- Basic Life Support (BLS)
- Medical Terminology
- CPR Certification
- Electronic Health Records
Custom
Attention to detail, Proficient, 10/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
Custom
Ability to use and navigate several EMR/EHRs from OncoEMR, Athena, Epic, DrChrono, and more.
Personal Information
Willing To Relocate: Anywhere
Timeline
Medical Scribe/Medical Assistant
Scribe Innovations
05.2022 - Current
Medical Scribe/Medical Scribe Trainer
ProScribe, LLC
07.2019 - 03.2022
Medical Assistant
Big Spring Pediatrics
07.2017 - 09.2017
Property Manager
The Domain Companies
03.2016 - 02.2017
Property Manager
Key Real Estate
02.2014 - 03.2016
Assistant Manager/Acting Property Manager
NRP Group
06.2013 - 02.2014
Host/Cashier
L'auberge Casino and Resort
02.2013 - 06.2013
Leasing Consultant
AC Lewis
06.2012 - 01.2013
Receptionist/Office Assistant
Dylan Brooke's Salon
08.2008 - 02.2009
Hospital Volunteer and Physician Shadowing
West Texas VA Health Care System
05.2006 - 08.2018
Bachelor of Science -
Louisiana State University
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