Brittan Gee
Student
Farmington,UT
Summary
Versatile and empathetic Customer Service Representative with a strong background in handling sensitive personal data and supporting complex cases with professionalism and discretion. Known for delivering exceptional front-line service, deescalating challenging situations with composure, and ensuring timely referrals to the appropriate medical or administrative personnel.
Experienced in managing point-of-sale systems, maintaining a clean and organized work environment, and contributing to a smooth patient or customer experience. Detail-oriented, punctual, and committed to upholding confidentiality to government standards.
Also Skilled as a Computer Technician in help desk environments, providing effective technical support to both staff and clients. Adept at troubleshooting, multi-tasking, and collaborating with interdisciplinary teams to maintain operational efficiency in fast-paced, patient-focused settings. Landscape professional with comprehensive experience in landscape design, implementation, and maintenance. Known for delivering high-quality results through effective team collaboration and adaptability to changing project needs. Strong skills in site assessment, plant care, and equipment operation, paired with reliable and flexible work ethic.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
IT Technician
Southern Utah University
Cedar City, Utah
01.2022 - Current
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained and repaired office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Helped resolve over 1500 technical issues in a timely manner.
- Responded to approximately 40 emails or phone calls per shift.
Landscape Foreman
Western Construction
Anchorage, Alaska
06.2023 - 08.2023
- Maintained grounds by trimming, weeding, and general clean-up.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Maintained strict standards of work and etiquette.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Contributed to team success by completing jobs quickly and accurately.
- Worked long shifts of up to 16 hours
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Industrial Painter
Millbrook Cabinet Design
Salt Lake City, Utah
06.2017 - 08.2018
- Worked holidays and weekends depending on shifting needs of project.
- Provided supervisor with daily status report on all job tasks and workers' duties.
- Executed work orders for painting team as part of larger project schedule.
- Painted upwards of 50 different pieces a day for multi million dollar homes.
- Demonstrated attention to detail in every aspect of the painting process, resulting in consistent high-quality workmanship.
- Assisted in the training of new team members, sharing knowledge about best practices for industrial painting applications.
- Inspected completed work for adherence to very strict guidelines and highest quality standards.
- Improved project completion times by effectively managing schedules, resources, and tasks.
- Increased customer satisfaction by delivering high-quality finishes within budget and on time.
Cashier
Smokin' Bones Barbecue
Bountiful , UTAH
05.2016 - 05.2017
- Greeted customers entering store and responded promptly to customer needs, often upwards of 80 clients an hour.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Bachelor of Science - Biology
Southern Utah University
Cedar City, UT 01.2022 - 05.2026
Skills
Desktop technical support
Technical support
Help desk operations
Documentation
Remote support
Problem-solving
Active listening
Customer service
Dependable and responsible
Strong attention to detail
Timeline
Landscape Foreman
Western Construction
06.2023 - 08.2023
IT Technician
Southern Utah University
01.2022 - Current
Bachelor of Science - Biology
Southern Utah University
01.2022 - 05.2026
Industrial Painter
Millbrook Cabinet Design
06.2017 - 08.2018
Cashier
Smokin' Bones Barbecue
05.2016 - 05.2017