Brittanae Hagwood
Columbus,OH
Summary
Hardworking and reliable customer service specialist with strong ability in communication and problem solving. Offering excellent verbal, written communication and efficiency. Highly organized, proactive and punctual with team-oriented mentality.
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Outgoing and reliable Brand Ambassador with several years of experience in sales and marketing. Trusted to positively represent brand by being well-versed and knowledgeable in all products. Consistently communicates and engages customers about products and current promotions.
Energetic Brand Ambassador with specialization in enhancing brand awareness, fostering customer relationships, and driving product promotion. Known for high productivity levels and efficient task completion. Skilled in event management, social media engagement, and persuasive communication. Excel at teamwork, adaptability, and problem-solving to effectively represent brands and stimulate market growth.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
12
12
years of professional experience
Work History
Brand Ambassador (remote)
Activus connect (Saks Fifth Avenue)
Orlando, FL
06.2025 - Current
- Engaged customers by promoting brand values and product features.
- Assisted in organizing promotional events to enhance brand visibility.
- Collaborated with team members to create effective marketing strategies.
- Provided feedback on customer preferences to improve product offerings.
- Demonstrated products to educate customers and drive sales interest.
- Maintained knowledge of industry trends and competitor activities.
- Handled customer inquiries with professionalism and courtesy.
- Promoted positive company image through superior customer service experiences.
- Conversed with customers to share information about products and services.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Employed basic selling techniques to engage with customers.
- Communicated regularly with team members regarding progress updates on projects.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Built lasting relationships with customers by delivering first-call resolution.
- Coordinated with internal teams to ensure all tasks related to brand ambassador duties were completed accurately.
- Effectively built relationships with both established and potential customers.
- Participated in team meetings to discuss strategies and share feedback from the field.
- Maintained a professional appearance and demeanor that reflects the brand's image.
- Conducted product demonstrations to highlight features and benefits.
Ambassador (remote)
Activus Connect (River)
Orlando, FL
05.2024 - 04.2025
- Entered data into company database accurately and efficiently.
- Verified and corrected discrepancies in data entries for quality assurance.
- Managed electronic filing system to organize and retrieve documents promptly.
- Assisted team members with data-related inquiries and support tasks.
- Maintained confidentiality of sensitive information during data handling processes.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
- Verified accuracy and completeness of data entry into the database system.
- Maintained confidentiality of sensitive information entered into the system.
- Checked source documents against entered data to ensure accuracy.
- Identified and corrected data entry errors to prevent duplication across systems.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Reviewed existing information for accuracy and made necessary corrections.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Exceeded quality goals to support team productivity.
- Reviewed and updated account information in company computer system.
- Utilized specialized software applications related to the job role.
- Proofread and edited documents to correct errors.
- Identified discrepancies between source documents and entered data.
- Maintained updated knowledge of industry trends related to data entry operations.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Maintained confidentiality of sensitive information.
- Identified, corrected, and reported data entry errors.
- Compiled data from source documents prior to data entry.
Customer Service Representative (remote)
Activus Connect (Alight Insurance)
Orlando, FL
12.2022 - 04.2024
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Responded to customer inquiries and problems to promote great service.
- Stayed abreast of industry changes to amend insurance programs for existing and prospective clients.
- Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Researched insurance plans to find good options for clients' needs.
- Maintained pleasant and cordial attitude, remaining calm when issues arose.
- Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget.
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
- Communicated with clients by phone and email to answer questions and offer services.
- Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Answered insurer questions regarding policyholders.
- Responded to inquiries and explained product features and service advantages to potential customers.
- Documented detailed records of customer interactions and activities in cs pro.
- Managed multiple customer interactions efficiently and professionally.
- Utilized CRM software to track customer interactions and feedback.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Sales Brand Ambassador -remote
Inktel Contact Center Solutions
Indianapolis, IN
11.2021 - 08.2022
- Promoted positive company image through superior customer service experiences.
- Built relationships and personalized future client development opportunities by collecting customer data.
- Met and exceeded goals for high-volume personal sales through clientele development and product knowledge.
- Determined opportunities and maximized sales within specific market by staying current on industry trends.
- Created positive and rewarding client experiences through warm and friendly customer interactions.
- Processed purchases using POS systems to complete cash and credit card transactions.
- Monitored sales activity and assessed customer satisfaction with purchases.
- Leveraged CRM tools to track customer interactions and preferences.
- Engaged customers by promoting products and services effectively.
- Collaborated with team members to enhance brand visibility and reach.
- Responded promptly to customer inquiries and resolved concerns efficiently.
- Assisted in organizing promotional events to boost customer engagement.
- Maintained up-to-date knowledge of industry trends and competitor activities.
- Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
- Recommended product features that would enhance the user experience.
- Developed relationships with potential customers through personal interactions.
- Provided customer service support to ensure satisfaction with the product or service.
- Responded promptly and professionally to customer inquiries and complaints.
- Managed multiple accounts simultaneously while meeting deadlines consistently.
- Maintained professionality and efficiency while working closely with leadership.
Customer Service Agent (remote)
ContactUS Communications
Hilliard, OH
06.2021 - 09.2021
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed high-volume of inbound and outbound customer calls.
- Documented conversations with customers to track requests, problems and solutions.
- Investigated and solved routine, complex and long-standing customer issues each day.
- Maintained strong call control and quickly worked through scripts to address problems.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Responded to customer requests for unavailable products and suggested other suitable options.
- Returned all routine and general customer calls in good time.
- Conducted CRM tasks to maintain quality assurance satisfaction levels.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assessed customer account information to determine current issues and potential solutions.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Made outbound calls to obtain account information.
- Assessed customer needs and upsold products and services to maximize sales.
- Reviewed account and service histories to identify trends and issues.
- Set up and activated customer accounts.
Custodian
Goodwill Columbus
Columbus, OH
12.2018 - 05.2021
- Used industrial cleaning equipment to quickly complete custodial tasks.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Managed waste disposal and recycling processes to promote sustainability.
- Operated cleaning equipment including buffers and vacuums effectively.
Custodian
Aetna Integrated Services
Columbus, OH
08.2017 - 02.2018
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Maintained accountability for building keys, master keys, and access cards.
- Notified building managers about needed repairs to maintain public safety.
- Handled and stored hazardous chemicals safely to prevent injury or illness.
- Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
- Checked and stocked inventory throughout facility to meet expected demands.
Custodian
St Moritz
Columbus, OH
07.2017 - 08.2017
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
- Checked and stocked inventory throughout facility to meet expected demands.
Customer Service Representative Agent
Teleperformance USA
Columbus, OH
04.2017 - 06.2017
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assessed customer needs and upsold products and services to maximize Adidas online sales.
- Evaluated customer account information to assess current issues and determine potential solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Educated customers on special pricing opportunities and company offerings.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Customer Service Representative Agent
G6 Hospitality LLC
Columbus , OH
07.2016 - 03.2017
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted approximately 150 customers each 6-7 Minutes with Room Reservation questions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer needs and upsold products and services to maximize Motel6 sales.
- Reviewed account and service histories to identify trends and issues.
- Upheld privacy and security requirements established by G6 Hospitality regulatory agencies.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Updated Motel 6 system with order specifics and customer details, preferences and billing information.
Online Customer Care Representative
JCPenney
Columbus , OH
08.2015 - 05.2016
- Maintained composure and patience in dealing with aggressive customers.
- Updated information and details of calls and inquiries in customer service database for future reference.
- Retained high level of knowledge of company's products and services to deliver information on complementary offerings and increase cross-selling.
- Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
- Delivered step-by-step instructions to clients on navigating system and explained all self-service options.
- Relayed customer feedback, highlighting improvement opportunities to future product, marketing and customer support initiatives.
- Generated summaries on issues, refunds and replacements, sending detailed updates to customers.
- Handled multiple tasks simultaneously, including talking with and listening to customers while accessing, reading and inputting information into numerous applications.
- Evaluated benefits for each caller to determine service needs and address concerns.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed new tactics to persuade canceling customers to stay with company.
- Documented conversations with customers to track requests, problems and solutions.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Pharmacy Technician
Giant Eagle
05.2015 - 07.2015
- Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
- Prepared requisitions for drugs and supplies as necessary.
- Compiled customer demographic, allergy and medical history background.
- Maintained clean and organized pharmacy shelving and work areas.
- Delivered quality care to customers through close collaboration with pharmacist.
- Restocked shelves and prepared expired drugs for return.
- Dispensed medications to patients in accordance with pharmacist orders.
- Interpreted and processed medication orders under supervision of the pharmacy director.
- Verified and filled over 35 prescriptions per day in busy 50 pharmacy setting.
- Dispensed approximately 100 prescriptions daily.
- Entered orders into system and filled medication orders.
- Calculated dosage, filled prescriptions and prepared prescription labels.
Application Screener
Diversity Search Group
Columbus, OH
08.2014 - 01.2015
- Completed routine and incident-related documentation for Ohio's Heating assistance Program
- Upheld strong customer service standards while completing screenings.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Reviewed and efficiently processed 40+ files each day in busy fast pace environment.
Customer Service Representative Agent
Teleperformance USA
Columbus, OH
10.2013 - 10.2014
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Reviewed account and service histories to identify trends and issues.
- Answered 110+ inbound calls per day and directed to designated individuals or departments.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Upheld privacy and security requirements established by NPC regulatory agencies.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Education
High School Diploma -
Fort Hayes Arts And Academic High School
Columbus, OHFashion Design
Columbus College Of Art And Design
Columbus, OHBusiness Administration
Kaplan University
Columbus, OHSkills
- MSDS knowledge
- Customer service-focused
- Time Management
- Excellent communication skills
- Sanitization techniques
- Customer engagement
- Brand promotion
- Customer relationship management
- Data entry accuracy
- CRM utilization
- Team collaboration
- Problem solving
- Effective communication
- Relationship building
- Time management
- Time management mastery
- Relationship builder
- Branding
- Adaptable personality
- Conflict resolution techniques
- Effective communicator
- Customer relationship building
- Product awareness
- Strong interpersonal skills
- Brand awareness
- Communication skills
- Goal-oriented mindset
- Customer relations
- Store promotions
- Sales and negotiation tactics
- Relationship management
- Promotional awareness
- Exceptional communication
- Customer service
- Cross-selling
- Drive sales
- Multitasking
- Adaptability and flexibility
- Self motivation
- Data analysis
- Persuasive selling
- Multitasking capacity
Timeline
Brand Ambassador (remote)
Activus connect (Saks Fifth Avenue)
06.2025 - Current
Ambassador (remote)
Activus Connect (River)
05.2024 - 04.2025
Customer Service Representative (remote)
Activus Connect (Alight Insurance)
12.2022 - 04.2024
Sales Brand Ambassador -remote
Inktel Contact Center Solutions
11.2021 - 08.2022
Customer Service Agent (remote)
ContactUS Communications
06.2021 - 09.2021
Custodian
Goodwill Columbus
12.2018 - 05.2021
Custodian
Aetna Integrated Services
08.2017 - 02.2018
Custodian
St Moritz
07.2017 - 08.2017
Customer Service Representative Agent
Teleperformance USA
04.2017 - 06.2017
Customer Service Representative Agent
G6 Hospitality LLC
07.2016 - 03.2017
Online Customer Care Representative
JCPenney
08.2015 - 05.2016
Pharmacy Technician
Giant Eagle
05.2015 - 07.2015
Application Screener
Diversity Search Group
08.2014 - 01.2015
Customer Service Representative Agent
Teleperformance USA
10.2013 - 10.2014
High School Diploma -
Fort Hayes Arts And Academic High School
Fashion Design
Columbus College Of Art And Design
Business Administration
Kaplan University