Brittanae Montegue
Atlanta,GA
Summary
Detail-oriented Medical Assistant with extensive experience performing medical clerical duties and patient screenings in a busy clinical setting.
Talented Medical Assistant adept at handling medical and personal needs of patients with focused and compassionate mentality. Proven skills in updating case and progress information in computer system and directly to healthcare staff and family members.
Dedicated Medical Assistant skilled in technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff.
Highly-dependable individual with sound understanding of medical laws and ethics. Superior communication and organization skills. Possessing personable, honest and compassionate demeanor.
Patient-focused Medical Assistant with over 6 years experience working in a busy medical office working with diverse populations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Hickory Grove Pediatrics
Charlotte, NC
04.2017 - 03.2020
- Completed clinical procedures and gathered patient data for interpretation by physician
- Oriented and trained new staff on proper procedures and policies
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly
- Managed over 50 patients calls daily
- Obtained client medical history, including medication information, symptoms and allergies
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Implemented care and efficiency improvements to support and enhance office operations
- Maintained detailed records of test results by entering data and patient information into computer
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Assisted physicians in follow-through of care
- Documented vital signs and health history for all patients every visit
- Called and faxed pharmacies to submit prescriptions and refills
- Scheduled and accompanied clients to medical appointments
- Made appointments in IDX
Call Center Customer Service Representative
Compass Group USA
Charlotte, North Carolina
01.2015 - 11.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Contributed to company achieving and holding industry-leading customer service ratings
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
- Managed over 30 customer calls daily
Medical Office Assistant
Sam's Club
Charlotte, NC
05.2013 - 12.2014
- Performed medical transcription duties
- Contacted pharmacies to submit and refill patients' prescriptions
- Ensured patient confidentiality in alignment with HIPAA protocols
- Cleaned, restocked and prepared exam rooms and medical equipment
- Requested scripts from doctors and verified insurance and coding
- Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office work flow running smoothly
- Ordered and received disposable supplies and created SAP purchase orders
- Managed over 20 calls per day
Medical Receptionist
Atlanta Eye Care
Atlanta, United States
01.2012 - 05.2013
- Processed patient payments and scanned identification and insurance cards
- Set up appointments for physician visits and procedures using calendar software
- Answered multi-line phone system and directed callers to requested personnel and departments
- Communicated with all partners throughout practice including physicians, nursing staff, technicians and medical assistants
- Observed strict HIPAA guidelines at all times according to company policy
- Managed over 20 calls daily
- Interviewed patients to collect medical information and insurance details
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories
- Entered patient information including insurance, demographic and health history into system to ensure that all records were up-to-data
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Took messages from patients and promptly relayed to appropriate staff
- Straightened up waiting room so that it remained neat and organized
- Prepared and sent financial statements to support bookkeeping functions
Call Center Customer Service Representative
Jamali Fashion
Atlanta, United States
03.2010 - 05.2012
- Contributed to company achieving and holding industry-leading customer service ratings
- Educated customers how to use company systems, complete forms and obtain desired services
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
- Researched issues through identification of similar past problems and recommended most appropriate solution
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Compiled customer feedback and recommended service delivery improvements to management
- Referred complex issues relating to online order system or technology to help desk for further evaluation
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill
Clinical Medical Assistant Extern
Atlanta Cardiology
Atlanta, GA
09.2011 - 01.2012
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Documented vital signs and health history for all patients every patient visit
- Called and faxed pharmacies to submit prescriptions and refills
- Oriented and trained new staff on proper procedures and policies
- Sanitized, restocked and organized exam rooms and medical equipment
- Managed over 30 patient calls per day
- Followed all appropriate procedures to minimize patient's exposure to radiation
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records
- Obtained client medical history, including medication information, symptoms and allergies
Education
Medical Assistant -
Everest College -
Atlanta01.2012
Skills
- International sales support
- Order fulfillment
- Sale expertise
- Complaint resolution
- Credit card processing
- Professional telephone demeanor
- Service standard compliance
- Quick learner
- Shipping procedures understanding
- Recordkeeping strengths
- Training development aptitude
- Key stakeholder relationship building
- Key holder experience
- MS Office proficiency
- Strategic sales knowledge
- Data entry
- Administrative support
- Good listening skills
- Route dispatch
- Medical terminology knowledge
- Money handling abilities
- POS systems expert
- Creative problem solving
- Computer proficient
- Technical support
- Multi-line phone talent
- Medical transcription
- Insurance claims
- Simple dressings
- Medical office administration
- Medical Records Management
- Patient scheduling
- CPR/First Aid Certified
- IMEX LAB 9000 equipment operation
- Compassionate
- Assisting with physical exams
- Efficient and reliable team player
- Charting and clinical documentation
- CPR
- Electronic health records
- Medical billing and coding
- HIPPA
- EKG/ECG
- Patient Treatment
- Scheduling and calendar management
- MS Office
- EMR / EHR
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.Handled guest complaints, maintaining a positive dining experience for all rest.
- Promoted to team lead after only 10 months of employment.
- Won the “Customer Service Associate of the Month” Award, 03/14.
- Received the "Employee of the Month" award after 5 months of employment.
- Achieved status as one of 10 top sales performers in the region comprised of 50 stores.
Certification
- First Aid/CPR Certified
CPR
Dress wounds, open wounds, and punctured wounds. Able to identify and act on patients with cardiopulmonary Arrest, heart attact, chest pain, respirotary arrest. Able to treat and, wrap fracture. Able to treat all three levels of burns. Able to identify and act if a patient has drug overdose, poisoning, bits and, stings. Able to treat hemorrhage and, nosebleeds. Able to perform CPR on adult or pediatrics if patient exprience chocking or blocking the throat or windpipe.
Timeline
Medical Assistant
Hickory Grove Pediatrics
04.2017 - 03.2020
Call Center Customer Service Representative
Compass Group USA
01.2015 - 11.2018
Medical Office Assistant
Sam's Club
05.2013 - 12.2014
Medical Receptionist
Atlanta Eye Care
01.2012 - 05.2013
Clinical Medical Assistant Extern
Atlanta Cardiology
09.2011 - 01.2012
Call Center Customer Service Representative
Jamali Fashion
03.2010 - 05.2012
Medical Assistant -
Everest College -
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