Brittane Buchanan
19208 Eddington Dr,CA
Summary
Compassionate caregiver with extensive experience at the State of California IHSS, adept at enhancing client well-being through respectful support and effective time management. Proven ability to adapt care plans and foster strong relationships, ensuring optimal health outcomes while maintaining a clean and safe environment. Skilled in problem-solving and medication administration
Reservations Coordinator with background in managing booking systems and improving customer satisfaction. Successfully coordinated reservations and addressed client needs efficiently. Demonstrated expertise in communication and problem-solving.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Healthcare professional with extensive experience in providing direct care and support to individuals in residential settings. Known for collaborative approach and commitment to achieving positive outcomes, with history of adapting to changing needs and providing reliable assistance. Skilled in personal care, daily living activities, and creating welcoming environment, valued for empathy and reliability.
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities.
Overview
25
25
years of professional experience
Work History
Caregiver
State of California In Home Supportive Services (IHSS)
07.2014 - Current
- Assisted clients with daily living activities to promote independence and comfort.
- Administered medications according to prescribed schedules and monitored for side effects.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe environment by following sanitation protocols.
- Documented client progress and communicated changes to healthcare professionals effectively.
- Adapted care plans based on individual needs and preferences to ensure satisfaction.
- Collaborated with families to address concerns and improve care strategies.
- Participated in training sessions to enhance caregiving skills and knowledge of best practices.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Data Processing Supervisor
Total Tax Services
01.2001 - Current
- Supervised daily data processing operations to ensure accuracy and compliance with tax regulations.
- Designed and implemented workflow improvements to optimize efficiency in data handling procedures.
- Trained and mentored staff on best practices for data entry and processing techniques.
- Conducted regular audits of processed data to identify discrepancies and enhance quality assurance measures.
- Developed training materials and resources to support ongoing professional development of team members.
- Led initiatives to streamline reporting processes, resulting in faster turnaround times for client deliverables.
- Addressed client concerns promptly by collaborating closely with the customer service team, ensuring customer satisfaction and retention.
- Conducted regular audits of processed data to ensure compliance with industry regulations as well as company policies.
- Maintained open lines of communication with all team members, fostering collaboration and promoting a positive work environment.
Resident Aide
First To Serve Minitries C/O Temps Inc
09.2025 - 12.2025
- Assisted residents with daily living activities and personal care needs.
- Monitored resident health and well-being, reporting changes to appropriate staff.
- Maintained cleanliness and organization of resident living spaces and common areas.
- Supported recreational activities, enhancing social engagement among residents.
- Documented resident interactions and observations in compliance with care protocols.
- Actively participated in ongoing staff training programs to maintain knowledge on best practices in residential care settings.
Licensed Insurance Agent
USAA Insurance C/O Sutherland Global Services
10.2017 - 12.2018
- Provided expert guidance on insurance products and services to clients.
- Developed customized insurance solutions based on client needs and risk assessments.
- Conducted thorough policy reviews to ensure compliance with industry regulations.
- Mentored junior agents on best practices and effective sales strategies.
- Improved customer retention through proactive communication and relationship management.
- Led training sessions for new agents, focusing on compliance and operational efficiency.
MetLife Disability Insurance C/O Sutherland Global Services
07.2016 - 09.2017
- Led quality assurance initiatives to enhance compliance with industry standards and regulations.
- Developed and implemented testing protocols for software applications, ensuring accuracy and functionality.
- Mentored team members on best practices in quality assurance processes and methodologies.
- Analyzed defect trends to identify areas for process improvement and risk mitigation strategies.
- Conducted audits of QA processes, providing recommendations for enhancing operational efficiencies.
- Facilitated training programs to elevate team skills in quality assessment tools and techniques.
- Collaborated with cross-functional teams to drive continuous improvement in product quality and customer satisfaction.
- Established key performance indicators for measuring the effectiveness of quality assurance activities.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
Inside Sales Representative/ Reservation Agent
Hilton Grand Vacations Inc.
10.2014 - 11.2015
- Developed and maintained strong customer relationships to enhance loyalty and retention.
- Conducted product presentations, effectively communicating value propositions to prospective clients.
- Collaborated with marketing teams to create targeted campaigns that drove lead generation.
- Utilized CRM software to track sales activities and manage client interactions efficiently.
- Managed follow-up communications, ensuring timely responses to client inquiries and concerns.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
Reservation Agent
Marriott Vacation Club International
03.2012 - 09.2013
- Managed customer reservations using proprietary software to ensure accurate bookings and seamless guest experiences.
- Coordinated with internal departments to resolve booking discrepancies and enhance service delivery efficiency.
- Trained new staff on reservation protocols, improving team performance and customer satisfaction levels.
- Developed streamlined processes for handling high-volume inquiries, reducing response times significantly.
- Implemented feedback mechanisms to gather guest insights, driving continuous improvement initiatives in service quality.
- Analyzed data reports to optimize inventory management and enhance overall resource allocation effectiveness.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Education
Alcohol And Drug Counselor
InterCoast College
Carson, CABachelor of Science - Sociology
California State University, Dominguez Hills
Carson, CASkills
Proficient in MS Word, MS Office, and Excel
Timeline
Resident Aide
First To Serve Minitries C/O Temps Inc
09.2025 - 12.2025
Licensed Insurance Agent
USAA Insurance C/O Sutherland Global Services
10.2017 - 12.2018
MetLife Disability Insurance C/O Sutherland Global Services
07.2016 - 09.2017
Inside Sales Representative/ Reservation Agent
Hilton Grand Vacations Inc.
10.2014 - 11.2015
Caregiver
State of California In Home Supportive Services (IHSS)
07.2014 - Current
Reservation Agent
Marriott Vacation Club International
03.2012 - 09.2013
Data Processing Supervisor
Total Tax Services
01.2001 - Current
Alcohol And Drug Counselor
InterCoast College
Bachelor of Science - Sociology
California State University, Dominguez Hills