Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittane Coleman

Austin,TX

Summary

PROFESSIONAL CUSTOMER SERVICE REPRESENTATIVE —Performance Profile— Upbeat, courteous and helpful customer service professional with 7+ years of experience in diverse customer care roles. Known for building productive business relationships and attaining long-term customer loyalty. Demonstrated ability to resolve communication deadlocks enabling win-win outcomes. Authorized to work in the US for any employer

Overview

15
15
years of professional experience
1
1
Certification

Work History

Peer Support Specialist

LifeWorks
05.2024 - Current
  • Served as a role model for clients, sharing lived experiences of recovery and resilience.
  • Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
  • Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Enhanced client recovery by providing emotional support and practical guidance.
  • Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
  • Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
  • Facilitated groups to support and encourage client growth.

Front Desk Receptionist

Lone Star Circle of Care
03.2023 - Current
  • Ensure check-in process and procedures for patients.
  • Ensure timely check-out of patient.
  • Schedule any future appointments for the patient
  • Work closely with doctors and medical assistants to meet patient expectations.
  • Verify all patient information is true and up to date in Next Gen systems
  • Explain the paperwork needing to be completed to the patient
  • Run a thorough check on all insurances
  • Explain any lapse in coverage that may result in out -of- pocket costs for the patient
  • Set expectations for current wait times for the patient to be called back by a medical assistant.
  • Keep a clean and sanitary waiting room and front office
  • Follow guidelines for HIPPA
  • Follow guidelines for properly handling PHI

Front End Supervisor

Party City Corporation
06.2020 - 03.2023
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.

BDC Representative

Dream Cars
01.2017 - 01.2018
  • Developed strong business relationships to provide service and value beyond customer expectations.
  • Identified and executed appropriate strategies for business success.
  • Identified and solved problems with minimal guidance to minimize disruptions to business.
  • Utilized consultative selling skills to identify key trends.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing vehicles.

Delivery Specialist

Clay Cooley Nissan
04.2015 - 01.2017
  • Coordinated consistent on-time deliveries upon vehicle purchase completion.
  • Assessed vehicle for damage during sale and kept it properly cleaned and maintained.
  • Coordinated with customer to ensure dealer tags are on the vehicle before leaving the lot.
  • Familiarized customer with all features of the vehicle and ensured proper and safe use of those features.

Account Specialist

Western Finance
02.2013 - 03.2015
  • Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
  • Prospected for new customers in target areas or demographics to bring in new business.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Reviewed account activity to assess financial status and evaluate discrepancies.

Seaman Recruit

US NAVY
08.2010 - 12.2010
  • Attended basic training at the great lakes Naval base

Education

High school diploma - Cosmetology

Aveda Institute
Austin, TX
06.2021

Skills

  • Insurance eligibility verification
  • Detail-oriented data management
  • Prioritization and scheduling
  • Client conflict resolution
  • Quality control management
  • Customer service
  • Military
  • Communication skills
  • Phone etiquette
  • Proficient in administrative tasks
  • Pricing
  • Patient care
  • Procurement
  • Handling client inquiries and complaints
  • Medical receptionist
  • Typing
  • Front desk
  • Medical office experience
  • Recovery support
  • Peer support ethics
  • Substance abuse awareness
  • Boundary setting
  • Rapport building
  • Leadership skills
  • Mental health advocacy
  • Motivational interviewing
  • Recovery planning
  • Resource navigation

Certification

  • Cosmetology License
  • Certified Recovery Specialist
  • June 2023 to June 2025
  • Certified by the state of Texas as a RSPS (recovery support peer specialist)

Timeline

Peer Support Specialist

LifeWorks
05.2024 - Current

Front Desk Receptionist

Lone Star Circle of Care
03.2023 - Current

Front End Supervisor

Party City Corporation
06.2020 - 03.2023

BDC Representative

Dream Cars
01.2017 - 01.2018

Delivery Specialist

Clay Cooley Nissan
04.2015 - 01.2017

Account Specialist

Western Finance
02.2013 - 03.2015

Seaman Recruit

US NAVY
08.2010 - 12.2010

High school diploma - Cosmetology

Aveda Institute

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Brittane Coleman