Brittane Osborne
La Vergne,TN
Summary
Special education professional with strong track record in supporting diverse student needs. Enhanced classroom effectiveness through tailored support and collaboration with educators. Known for reliability and adaptability in managing changing requirements and achieving positive student outcomes.
Overview
13
13
years of professional experience
Work History
SpEd Paraprofessional
Rutherford County Board of Education
09.2022 - Current
- Provide one-on-one assistance for students with various disabilities, fostering an inclusive learning environment.
- Keep classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversee students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Prepare instruction materials, constructed bulletin boards, and set up work areas.
- Assist in planning engaging educational activities, increasing student motivation and participation during lessons.
- Contribute to a safe school environment by supervising students during transitions, lunch periods, and extracurricular activities.
Registered Behavior Technician
Proud Moments Aba
06.2025 - 11.2025
- Utilized data collection methods to assess client behaviors and measure progress effectively.
- Implemented individualized behavior intervention plans to support clients' developmental goals.
- Conducted regular assessments to monitor client progress and adjust interventions as needed.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Phone Sales Representative
Newton Group Transfers
01.2018 - 03.2021
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Troubleshot problems for callers and helped independently resolve common issues.
- Collaborated with team members to share best practices, enhancing overall team performance.
- Maintained high call volume for increased sales opportunities with efficient time management skills.
- Improved overall call quality by actively seeking feedback from managers or peers regularly.
Retention Customer Service Representative
TLK Group
05.2013 - 06.2017
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered personalized assistance based on each client's unique situation, leading to higher success rates in retaining customers.
- Assisted customers with account updates and plan changes to optimize their satisfaction and loyalty.
- Met or exceeded performance metrics regularly, demonstrating consistent dedication to providing exceptional service.
- Managed multiple tasks simultaneously during peak call times while remaining composed under pressure.
Education
No Degree - Health Care Administration
University of Phoenix
Tempe, AZSkills
- Social skills development
- Patience and empathy
- Motor skills development
- Special education strategies
- Instructional support
- Classroom organization
- Positive reinforcement
- Collaboration with teachers
- Data collection
- Behavioral interventions
- Multicultural sensitivity
- Disability awareness
Timeline
Registered Behavior Technician
Proud Moments Aba
06.2025 - 11.2025
SpEd Paraprofessional
Rutherford County Board of Education
09.2022 - Current
Phone Sales Representative
Newton Group Transfers
01.2018 - 03.2021
Retention Customer Service Representative
TLK Group
05.2013 - 06.2017
No Degree - Health Care Administration
University of Phoenix