Summary
Overview
Work History
Education
Skills
References
Languages
Work Availability
Generic
Brittanee Gross

Brittanee Gross

Andrews,TX

Summary

Knowledgeable Financial MSR and Manager with proven background in enhancing member satisfaction and addressing concerns promptly. Possesses valuable experience in managing member inquiries and resolving issues efficiently. Demonstrated ability in effective communication and problem-solving to support team goals.

Overview

2025
2025
years of professional experience

Work History

Bank Teller

First Basin Credit Union
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Reconciled cash drawer and resolved discrepancies.
  • Provided customer records, account statements and copies of checks.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Turned in excess cash to maintain drawer security.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Placed orders for customer checks and verified starting numbers.
  • Removed mutilated currency from circulation.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Assisted customers with banking needs and inquiries.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Maintained friendly and professional customer interactions.
  • Executed wire transfers, stop payments and account transfers.
  • Monitored and verified suspicious activity on customer accounts.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Trained new hires on customer service policies and procedures.

Bank Teller Supervisor

First Basin Credit Union
  • Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
  • Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
  • Counted cash drawers and made bank deposits.
  • Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
  • Promoted cross-selling efforts by educating staff on bank products and services, resulting in increased sales.
  • Built trusting relationships with customers through attentive listening skills, insightful problem-solving abilities, and empathetic service approach.
  • Contributed to the development of a positive work environment through team building initiatives and employee recognition programs.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Reduced errors in transactions by providing ongoing training and coaching to bank tellers on best practices.
  • Facilitated smooth transitions during periods of staffing changes by overseeing thorough training for new hires and temporary staff members.
  • Maintained a secure work environment by enforcing safety protocols and conducting regular audits of vaults, cash drawers, and security systems.
  • Sustained optimal levels of cash availability within the branch throughout various economic fluctuations using accurate forecasting methods informed by data analysis techniques.
  • Examined tellers' reports of daily transactions for accuracy.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
  • Promoted bank's products and services by consistently cross-selling to customers.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Complied with established internal controls and policies.
  • Supported branch manager with additional job duties.

Member Service Representative

First Basin Credit Union
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.
  • Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
  • Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
  • Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
  • Contributed to branch sales goals by effectively cross-selling credit union products and services.
  • Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
  • Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
  • Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
  • Delivered prompt service to prioritize customer needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.

Branch Manager

First Basin Credit Union
07.2012 - 05.2024
  • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Instructs, guides, and disciplines employees
  • Develops personal growth opportunities
  • Maintains quality service by enforcing customer service standards; analyze and resolve customer service problems, suggest improvements
  • Maintained friendly and professional customer interactions.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Complied with regulatory guidelines and requirements.
  • Examined customer loan applications for loan approvals and denials.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.

Education

Associates - Occupational Safety and Health Management, Business Administration (cont.)

Odessa College
Odessa, TX
05.2022

Diploma -

Skyline High School
Idaho Falls, ID
05.2008

Skills

  • MS Systems

  • Communication

  • Active Listening

  • Customer Service

  • Leadership

  • Customer Data Confidentiality

  • Administrative and Office Support

  • Teamwork and Collaboration

  • Management/Employee Coaching

  • Time Management

  • Relationship building

  • Work prioritization

References

  • Crystal Espino, (432) 557-9432
  • Rocio Enriquez, (432) 847-7776
  • Vanessa Gutierrez, (432) 266-3416

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Similar Profiles

CREATE PROFILE
Brittanee Gross