Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Brittanee Hughes

Mount Juliet,TN

Summary

Operations professional with keen eye for process improvement and operational efficiency. Proven track record of leading teams to achieve organizational goals and drive continuous improvement. Known for excellent communication, adaptability, and results-oriented approach to managing dynamic environments.


Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Strategy and Operations Leader

PwC
11.2021 - Current
  • Acts as a key business advisor as part of the extended Emerging Technology leadership team
  • Drives and aligns necessary change management and learning support solutions across the team through a broad understanding of innovation, people, and business strategies
  • Demonstrates thought leader-level abilities with effective written and verbal communication skills
  • Leads strategy sessions across senior-level executives to identify initiative goals, objectives, and design principles of the initiatives
  • Maintains internal 'marketing' site for all our products/services and developer services
  • Identifies opportunities to standardize people/processes and technologies, as well as leverage systems, processes, or other vehicles to lower cost while maintaining or improving customer service
  • Defines and streamlined key variance drivers, calculations and automate the reports and dashboards using an analytic tool to save manual data collection and calculation time by 75%
  • Directs efforts in leading the development and implementation of project plans including the following areas: Leading the development of an innovative, highly competent operations team that is in alignment with those strategies and related monthly reporting
  • Managing risk and meeting budgets and ACM targets
  • Utilizing analytical and problem-solving skills to identify and implement solutions as part of our business strategy and key initiatives
  • Creating awareness, understanding and support for new approaches and process improvements
  • Developing a leadership presence and brand recognition with leadership and Emerging Technology practice
  • Updating and reviewing results of management reports to inform leaders of business performance and impact
  • Translating a concept or vision into an action plan

Senior Manager - Technical Program Manager

PwC
06.2020 - 11.2021
  • As a Senior Manager, I work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution
  • PwC Professional skills and responsibilities for this management level include but are not limited to: Encourage everyone to have a voice and invite opinion from all, including quieter members of the team
  • Deal effectively with ambiguous and unstructured problems and situations
  • Initiate open and candid coaching conversations at all levels
  • Move easily between big picture thinking and managing relevant detail
  • Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realizes they are required
  • Contribute technical knowledge in area of specialism
  • Contribute to an environment where people and technology thrive together to accomplish more than they could apart
  • Navigate the complexities of cross-border and/or diverse teams and engagements
  • Initiate and lead open conversations with teams, clients and stakeholders to build trust

Enterprise Senior Project Manager

Deloitte
10.2019 - 06.2020
  • Handling on average 4-5 primary projects for the in-house consultants who come to this organization from a certify to use perspective, and their work will ensure all software coming into the enterprise domain is secure
  • Provide management oversight for applications leveraging technology operational management methodologies to ensure product governance
  • Assist application team leads with the prioritization, resolution, or escalation of application and integration issues
  • Work with practice managers and directors to identify and correct issues in a timely and professional manner
  • Provide guidance to project teams relating to cross-team integration
  • Actively participate in all phases of the implementation, including design, build, and testing
  • Work with practice teams to design and maintain application-specific governance supporting documentation
  • Complete and maintain regular status reports and provides verbal and written status to project leadership as required

Principal Program Manager

Change Healthcare
11.2018 - 10.2019
  • Develop technical solution of Robotic Process Automation (RPA) as a Service, RPA and Intelligent Automation (IA) opportunities and feed it into Delivery Solution Architecture
  • Accountable for the quality of the solution, documentation and adherence to approval processes
  • Work with other Solution Architects (SA) and client personnel to understand requirements and define the solution accordingly
  • Understand client context / requirements, and translate into solution model inputs for leadership and development organization
  • Lead / support high level discovery as part of activities (client point of view on #processes, their complexity, FTE potential, and Pilot / POC candidates)
  • Drive customer responses, present solution in presentations, performing due diligence - as needed on client site
  • Drive or support creation of solution approval deck and other solution documentation together with development and leadership
  • Handover of Solution to Delivery / Development Lead / Team
  • Lead / be part of delivery team during project setup phase to ensure seamless handover from Development to Delivery and operations

IT Manager, Financial Management Services

Change Healthcare
01.2018 - 10.2018
  • Oversee a team that supports Infrastructure, Operations and Cloud Services (IOCS) Cost Allocations, Detailed Cost Analysis, and Financials Collaborate with all parties contributing to the integration effort to validate and refine the integration plan
  • Gather and review Cost Data needed for proper allocation to Corporate (Business Unit) Product Lines and Inter-company agreements
  • Analyze cost data to establish and ensure reasonable basis of cost allocations for government and internal reporting requirements
  • Prepare internal and external administrative cost reports including trending in an easy to read graphical format
  • Financial System development, process improvements, and configurations
  • Manage issues and exceptions as they occur during IOCS project and operational execution
  • Create and present on-demand executive presentations regarding the Financial tracking for all IOCS (internal and external to include TSA integration) efforts
  • Oversee all IT purchasing and CAR process for IOCS
  • Review expense reports produced by Finance for abnormalities assist GPS (LRP), Budgets & coordinate Capital planning
  • Responsible for Cost Accounting and Cost Allocations in multi-line business
  • Responsible for determining the IT resource capacity needed by the team to meet changing demands
  • Analyze appropriate information and data to prepare schedules, plans and forecasts
  • Create capacity plans which meet business targets and optimize implementation efficiency and costs
  • Review systems and methods to continually improve plans so that the organization can better anticipate customer needs
  • Assess existing capacity and draw up forecasts based on future for demand
  • Analyze specifications and capacity and undertake appropriate calculations to estimate job requirements, in terms of labor, tools, materials and resources
  • Continually monitor and review plans and make appropriate adjustments in the event of changes and unforeseen circumstance

Technical IT Project Manager

Change Healthcare
10.2015 - 12.2017
  • Act as the accountable owner for the integration project, bringing leadership and problem solving skills to the table every day, not just performing basic project management and task tracking responsibilities
  • Collaborate with all parties contributing to the integration effort to validate and refine the integration plan
  • Thoughtfully analyze all deliverables to ensure they are fully thought through and achievable
  • Drive the integration plan from current draft to a final plan approved by Change Healthcare and Acquired Company IT management
  • Maintain and update the master IT Integration Schedule & Checklist
  • Take all steps necessary to ensure all contributors complete their deliverables on time and budget
  • Manage issues and exceptions as they occur during plan execution
  • Use critical thinking and collaboration skills to create and implement mitigation plans
  • Creation and publish weekly status reports to the company
  • Create and present on-demand executive presentations regarding the integration efforts

Senior Systems Engineer (Project Manager)

Nissan Motor Manufacturing Ltd.
02.2015 - 09.2015
  • Assume full responsibility in overseeing all aspects of system development encompassing design, integration, and formal testing utilizing SDLC
  • Manage internal/external transitions, system configurations, and new model budgetary expenses; as well as risk mitigation to be provided to the management
  • Perform a wide range of tasks in conformity with system specifications, technical and logistical requirements, and other disciplines
  • Handle the programming and technical documentation of all activities to ensure efficient planning and execution
  • Play a key role as lead systems engineer on new model production coordination; administer project cost, schedule, and performance of component projects to ensure the ultimate success and acceptance of the program
  • Demonstrate ability to handle all phases of project execution across departments including project kick-off; scope and requirements gathering; development and testing; as well as marketing activities, cost, schedule, and project risks management
  • Employ keen attention to detail in defining, prioritizing, and tracking project scope in coordination with subject matter experts and business analysts; as well as identifying project roadblocks that may arise
  • Interface with all departments including the management and stakeholders to communicate project progression and status
  • Collaborate with all project staff to identify the process and tools necessary to meet the set requirements and estimated timelines
  • Take charge of establishing project roles and responsibilities, evaluating availability of resources, and allocating resource for each given project
  • Function as catalyst in resolving and escalating project issues while facilitating vendor and customer relationships

Systems Engineer (Project Manager)

Nissan Motor Manufacturing Ltd.
07.2010 - 02.2015
  • Assume full responsibility in overseeing all aspects of system development encompassing design, integration, and formal testing utilizing SDLC
  • Manage internal/external transitions, system configurations, and new model budgetary expenses; as well as risk mitigation to be provided to the management
  • Perform a wide range of tasks in conformity with system specifications, technical and logistical requirements, and other disciplines
  • Handle the programming and technical documentation of all activities to ensure efficient planning and execution
  • Play a key role as lead systems engineer on new model production coordination; administer project cost, schedule, and performance of component projects to ensure the ultimate success and acceptance of the program
  • Demonstrate ability to handle all phases of project execution across departments including project kick-off; scope and requirements gathering; development and testing; as well as marketing activities, cost, schedule, and project risks management
  • Employ keen attention to detail in defining, prioritizing, and tracking project scope in coordination with subject matter experts and business analysts; as well as identifying project roadblocks that may arise
  • Interface with all departments including the management and stakeholders to communicate project progression and status
  • Collaborate with all project staff to identify the process and tools necessary to meet the set requirements and estimated timelines
  • Take charge of establishing project roles and responsibilities, evaluating availability of resources, and allocating resource for each given project
  • Function as catalyst in resolving and escalating project issues while facilitating vendor and customer relationships

Industrial Engineer

Nissan Motor Manufacturing Ltd.
05.2008 - 07.2010
  • Rendered direct supervision to overall manufacturing operations, enforcing quality while ensuring a safe work environment
  • Carried out key tasks such as designing the layout of manufacturing areas; maintaining production documentation; constructing work stations; and evaluating operations
  • Coordinated with design and manufacturing engineers to provide feedback on proposed design and process changes
  • Delivered exemplary performance in conducting motion and time study analysis
  • Took charge of updating and managing current system database for manufacturing purposes
  • Administered the documentation of activities in accordance with best engineering practices, company procedures, and regulatory requirements
  • Drove major initiatives toward the improvement of key business and quality system processes

Education

Doctoral Degree - Computer Science

Colorado Technical University
01.2014

Master's Degree - Management of Science

Colorado Technical University
01.2009

Bachelor's Degree - Industrial Technology

Mississippi State University
01.2008

Skills

  • Project Management
  • Kaizen
  • Industrial Safety
  • Collaboration and teamwork
  • Operational excellence
  • Safety management
  • Innovation and creativity
  • Organizational development
  • Logistics management
  • Workforce planning
  • Cost reduction
  • Key performance indicators
  • Stakeholder management
  • Business process reengineering
  • Customer relations
  • Cross-functional coordination
  • Customer relationship management
  • Operational planning
  • Task delegation
  • Incident reporting
  • Staff supervision
  • Quality assurance
  • Scheduling coordination
  • Data analysis
  • Compliance management
  • Performance monitoring
  • Project planning
  • Risk management
  • Workflow optimization
  • Delegation
  • KPI tracking
  • Root-cause analysis
  • Cost control
  • Change management
  • Financial administration
  • Budget administration
  • Process optimization
  • Technology
  • Budgeting and cost control strategies
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Active listening
  • Effective communication
  • Relationship building
  • Decision-making
  • Self motivation
  • Strategic planning
  • Written communication
  • Business analysis
  • Performance management
  • Process improvement

Websites

Certification

  • Business Relationship Management Professional (BRMP)
  • Project Management Professional (PMP)
  • Agile Certified Product Manager and Product Owner Credential (ACPM)

Timeline

Strategy and Operations Leader

PwC
11.2021 - Current

Senior Manager - Technical Program Manager

PwC
06.2020 - 11.2021

Enterprise Senior Project Manager

Deloitte
10.2019 - 06.2020

Principal Program Manager

Change Healthcare
11.2018 - 10.2019

IT Manager, Financial Management Services

Change Healthcare
01.2018 - 10.2018

Technical IT Project Manager

Change Healthcare
10.2015 - 12.2017

Senior Systems Engineer (Project Manager)

Nissan Motor Manufacturing Ltd.
02.2015 - 09.2015

Systems Engineer (Project Manager)

Nissan Motor Manufacturing Ltd.
07.2010 - 02.2015

Industrial Engineer

Nissan Motor Manufacturing Ltd.
05.2008 - 07.2010

Master's Degree - Management of Science

Colorado Technical University

Bachelor's Degree - Industrial Technology

Mississippi State University

Doctoral Degree - Computer Science

Colorado Technical University

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Brittanee Hughes