Summary
Overview
Work History
Education
Skills
Timeline
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Brittanee Zaragoza

Dallas,TX

Summary

Experienced and hardworking Bartender with over 10 years of experience in upscale high-volume, fast-paced environments. Committed to upholding highest standards of customer service and safe food handling practices. Adept at crafting classic cocktails and innovative drinks with a focus on quality and presentation. Proven ability to provide exceptional customer service, manage bar operations, and maintain a clean and organized workspace. Strong interpersonal skills and a keen ability to handle challenging situations with professionalism. Certified in TABC and food handler safety, and committed to creating a memorable and enjoyable experience for every guest.

Overview

13
13
years of professional experience

Work History

Bartender

THE RITZ CARLTON DALLAS
10.2021 - Current
  • Maintained up-to-date knowledge of current drink recipes and promotions
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Conducted inventory of supplies, liquor and beer
  • Assisted in resolving customer complaints or issues quickly and courteously
  • Enforced all state laws pertaining to the sale of alcohol, tobacco, food items
  • Provided exemplary customer service at all times while interacting with patrons
  • Maintained accurate records of financial transactions using POS systems
  • Oversaw the opening and closing procedures including counting money drawers and preparing bank deposits
  • Supervised day-to-day operations of the bar area ensuring compliance with health codes and sanitation standards.
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Served high customer volumes during special events, nights, and weekends.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Bartender

TACOS AND TEQUILA
01.2019 - 10.2021
  • Greeted customers and provided excellent customer service
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment
  • Provided drink suggestions to customers based on their preferences
  • Processed payments accurately and efficiently with POS system
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking
  • Resolved customer complaints in a professional manner
  • Adhered to state regulations regarding serving alcohol responsibly
  • Developed good working relationships with fellow employees through effective communication
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Bartender

BRITISH BEVERAGE COMPANY
01.2017 - 12.2018
  • Greeted customers and provided excellent customer service
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received
  • Developed good working relationships with fellow employees through effective communication
  • Checked identification cards for proof of age prior to serving alcohol beverages
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Served high customer volumes during special events, nights, and weekends.

Manager

Bombshells Restaurant And Bar
01.2012 - 01.2017
  • Supervised and trained staff in customer service, food handling, and safety protocols
  • Developed strategies for improved operational efficiency and customer satisfaction
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests
  • Maintained detailed records of sales transactions and daily shift reports
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities
  • Established policies for cash handling procedures to maximize security measures
  • Adhered to all health department regulations regarding food storage and preparation.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Education

Associate of Applied Science in NURSING -

New Mexico State University
Las Cruces, NM

Associate of Science in Radiologic Technology -

Brookhaven College
Dallas, TX

Skills

  • Customer Engagement
  • Team motivation
  • Strong multitasking
  • Policy Enforcement
  • Workplace Safety
  • Task Delegation
  • Health codes compliance
  • Complex Problem-Solving
  • Outstanding customer service
  • TABC regulations

Timeline

Bartender

THE RITZ CARLTON DALLAS
10.2021 - Current

Bartender

TACOS AND TEQUILA
01.2019 - 10.2021

Bartender

BRITISH BEVERAGE COMPANY
01.2017 - 12.2018

Manager

Bombshells Restaurant And Bar
01.2012 - 01.2017

Associate of Applied Science in NURSING -

New Mexico State University

Associate of Science in Radiologic Technology -

Brookhaven College

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Brittanee Zaragoza