Summary
Overview
Work History
Education
Skills
Timeline
Manager

Brittaney A. Blunt

Milwaukee,Wisconsin

Summary

Professional with strong foundation in retail management, skilled in driving sales, optimizing operations, and enhancing customer experiences. Demonstrates leadership through effective team collaboration, consistently meeting and surpassing business goals. Adaptable to evolving retail environments, excelling in inventory control, staff training, and strategic planning. Renowned for reliability and results-focused approach.

Overview

8
8
years of professional experience

Work History

Manager

Dollar General
05.2016 - 08.2021
  • Supervise workers, ensuring customer satisfaction and overseeing operations
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees for ease of transition into team.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
  • Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Led by example, demonstrating exemplary customer service and sales techniques on shop floor.

Manager

Taco Bell
04.2014 - 06.2017
  • Assist training new team members and scheduling work shifts to ensure that it will run efficiently
  • Interact with customers, and manage customer issues
  • Monitor all service equipment and supplies during shift
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Learned other teammates' work tasks to train as backup.
  • Assisted in inventory management, ordering supplies, and minimizing food spoilage.
  • Maintained accurate records of food temperatures to ensure safety standards were met.
  • Managed inventory levels to prevent shortages and reduce waste.
  • Trained new staff on proper food handling and customer service techniques for better onboarding.
  • Conducted daily equipment checks to ensure operational efficiency.

Call Center

JCPenny
03.2013 - 03.2014
  • Dedication and focus to the customers, understanding their needs, acknowledging their issues and providing effective solutions
  • Insightful product knowledge to drive sales
  • Ability to multi-task during customer interactions, making the shopping experience seamless for the customer

Education

Milwaukee Area Technical School
Milwaukee, WI
11.2024

Diploma -

James Madison High School
Milwaukee, WI
06.2011

Skills

  • Ability to work in a constantly challenging environment
  • Ability to develop and preserve excellent relationships with co-workers
  • Enhanced productivity

Timeline

Manager

Dollar General
05.2016 - 08.2021

Manager

Taco Bell
04.2014 - 06.2017

Call Center

JCPenny
03.2013 - 03.2014

Milwaukee Area Technical School

Diploma -

James Madison High School

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Brittaney A. Blunt