Summary
Overview
Work History
Education
Skills
Timeline
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Brittaney Barnes

Oklahoma City,OK

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Travel Agent

Costco Travel
Oklahoma City, OK
10.2022 - 11.2024
  • Researched availability of airfare and hotel rooms using reservation systems.
  • Processed payments from clients via cash or credit cards.
  • Organized flights, insurance, and accommodations for travelers according to their preferences.
  • Assisted customers in selecting the best possible package with the least expense.
  • Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
  • Provided detailed information about destinations such as climate conditions or points of interest at requested locations.
  • Created marketing materials showcasing vacation packages available for sale through the agency.
  • Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
  • Ensured all reservations were accurately documented in agency's system prior to client departure date.
  • Conducted research on new destinations and attractions which may be attractive to potential travelers.
  • Planned special events such as honeymoons or destination weddings.
  • Evaluated customer feedback forms following completion of trips; used data to improve quality of services offered.

Guest Service Representative

Comfort Inn & Suites
Oklahoma City, OK
02.2018 - 09.2022
  • Greeted guests and provided information regarding hotel services, amenities, and local attractions.
  • Handled customer complaints professionally and efficiently.
  • Performed daily cashiering duties including balancing accounts at end of shift.
  • Answered incoming calls from guests seeking reservations or general information.
  • Maintained cleanliness of lobby area and front desk counter.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Greeted walk-in and phone guests, determining interests and needs.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Encouraged customers to provide feedback on their stay experiences.
  • Assisted guests with check-ins and check-outs in a timely manner.
  • Provided guidance to new team members on how to perform tasks correctly.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Education

GED -

Nathan Hale High School
Tulsa, OK
02-2013

Skills

  • Reservations Management
  • Itinerary Planning
  • Credit card payments
  • Client networking
  • Relationship Management
  • High volume environments
  • Strong negotiation
  • Destination knowledge
  • Customer Service
  • Travel Itineraries
  • Transportation Booking
  • Payment Processing
  • Teamwork and Collaboration
  • Excellent Communication
  • Attention to Detail

Timeline

Travel Agent

Costco Travel
10.2022 - 11.2024

Guest Service Representative

Comfort Inn & Suites
02.2018 - 09.2022

GED -

Nathan Hale High School

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Brittaney Barnes