Brittaney Conaway
San Antonio,TX
Summary
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Overview
15
15
years of professional experience
Work History
Licensed Insurance Agent
TTEC
08.2023 - Current
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
Senior Advisor I
Concentrix
10.2022 - 08.2023
- Enhanced client relationships by providing strategic advice and guidance on industry trends and best practices.
- Streamlined internal processes by conducting thorough evaluations and implementing necessary improvements.
- Increased team efficiency with regular training sessions and performance reviews, leading to higher productivity levels.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges, achieving company-wide growth.
- Optimized resource allocation by analyzing data trends and adjusting budgets accordingly, maximizing profitability without compromising service quality or customer satisfaction.
Customer Service Representative
IBEX Global
02.2022 - 10.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Upheld quality control policies and procedures to increase customer satisfaction
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Consulted with customers to resolve service and billing issues.
Customer Service Representative
MCNA Dental
04.2021 - 02.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Updated account information to maintain customer records.
Treatment Supervisor
Hector Garza Center
06.2014 - 10.2020
- Optimized case and clinical management and recommended plans to improve safety and health programs
- Promoted capital components of various rates by identifying and initiating strategies to improve current residential facilities
- Initiated training and education programs for supporting healthcare staff.
Direct Support Professional
Mission Road Developmental Center
01.2011 - 06.2014
- Supported and encouraged psychiatric patients to promote health and wellness
- Documented current patient information to update supervising care coordinators, including vital signs, behaviors and eating habits
- Maintained clean and well-organized environment to promote client happiness and safety
- Supervised medication administration, personal hygiene and other activities of daily living
- Documented client progress in charts and logbooks.
Customer Service Specialist
West Telecom
01.2009 - 01.2011
- Helped customers open accounts, make deposits, update information and carry out range of routine actions
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion
- Upheld strict quality control policies and procedures during customer interactions
- Answered customers' questions and addressed problems and complaints in person and via phone.
Education
High School Diploma -
East Central High School
West Avenue Nurse Aid Academy
Property and Casualty License -
360 training
05.2022
Skills
- Insurance sales expertise
- Client Retention
- Goal Oriented Approach
- Customer Service
- Policy writing
- New Agent Training
- Email Marketing
- Team training and development
- Policy Management
Awards
- All Lines Claims Adjuster Certificate
- Property and Casualty Agent
- Certified Nursing Assistant
Timeline
Licensed Insurance Agent
TTEC
08.2023 - Current
Senior Advisor I
Concentrix
10.2022 - 08.2023
Customer Service Representative
IBEX Global
02.2022 - 10.2022
Customer Service Representative
MCNA Dental
04.2021 - 02.2022
Treatment Supervisor
Hector Garza Center
06.2014 - 10.2020
Direct Support Professional
Mission Road Developmental Center
01.2011 - 06.2014
Customer Service Specialist
West Telecom
01.2009 - 01.2011
High School Diploma -
East Central High School
West Avenue Nurse Aid Academy
Property and Casualty License -
360 training
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