Summary
Overview
Work History
Education
Skills
Timeline
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Brittaney Freeman

Lindale,TX

Summary

Knowledgeable Food Service Supervisor that keeps teams working smoothly and efficiently. Proficient in team leadership, schedule management, and inventory coordination. Proven history of innovative management and detail-oriented work. Adept at implementing policies, meeting health code requirements, and achieving performance objectives in high-volume settings. A friendly and upbeat leader with extensive experience in food service and enthusiasm for meeting challenging targets.

Overview

12
12
years of professional experience

Work History

Food Service Supervisor

Sodexo USA
10.2022 - 04.2023
  • Established and managed team schedules and shift assignments.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Reviewed and approved employee schedules and timesheets.
  • Ordered new supplies and food to maintain service levels.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Successfully met and exceeded Eco-Sure, Joint Commission, and CMS standards.

Food Service Supervisor

UT Health
01.2022 - 10.2022
  • Established and managed team schedules and shift assignments.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Oversaw training of more than 10 team members.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Ordered new supplies and food to maintain service levels.
  • Reviewed and approved employee schedules and timesheets.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Collaborated with other departments to coordinate events and promotions.
  • Monitored food quality and service levels to maximize kitchen and dining area performance.

Certified Shift Leader

Chili's Bar And Grill
09.2021 - 01.2022
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Successfully managed a team of 15-20

Bartender

Chili's Bar And Grill
04.2019 - 09.2021
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.

Manager

Second Handbags
03.2018 - 03.2019
  • Every day consists of managing budgets, working cash register, engaging with customers, making bank deposits when necessary, and managing/taking inventory.

Senior Technician

Valvoline Instant Oil Change
08.2017 - 02.2018
  • Responsible for checking air filters, fluids, tire pressure, safely and efficiently changing oil in guest’s vehicle
  • Throughout the experience, explaining any part of the process to the guest and answering their questions
  • Teamwork was a big part of the process so communication was key
  • Responsible for completing any training that was necessary in a timely manner.

Bartender/Server

Chili's
05.2014 - 08.2017
  • Provided guests with food/drinks, engaging in conversations with the guests
  • Helped to fix any problems that might have arisen throughout their experience.

Cashier/Customer Service

Kidd Jones
09.2011 - 04.2014
  • My job duties consisted of running the cash register, helping customers find items in the store, stocking any empty shelves/counters, maintaining the appearance of the store, and counting inventory.

Education

Associate of Applied Science - Healthcare Information Technology

DeVry University
Downers Grove, IL
03.2024

High School Diploma -

Lindale High School
05.2010

Skills

  • Guest Interaction
  • Schedule Coordination
  • Supplies Forecasting
  • Investigating Complaints
  • Monetary Transactions
  • Delegating Assignments and Tasks
  • Employee Development
  • Food Safety Management
  • Sales Leadership

Timeline

Food Service Supervisor

Sodexo USA
10.2022 - 04.2023

Food Service Supervisor

UT Health
01.2022 - 10.2022

Certified Shift Leader

Chili's Bar And Grill
09.2021 - 01.2022

Bartender

Chili's Bar And Grill
04.2019 - 09.2021

Manager

Second Handbags
03.2018 - 03.2019

Senior Technician

Valvoline Instant Oil Change
08.2017 - 02.2018

Bartender/Server

Chili's
05.2014 - 08.2017

Cashier/Customer Service

Kidd Jones
09.2011 - 04.2014

Associate of Applied Science - Healthcare Information Technology

DeVry University

High School Diploma -

Lindale High School

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Brittaney Freeman