Summary
Work History
Education
Skills
Timeline
Generic

Brittaney Jackson

Las Vegas,NV

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude

Work History

Trust and Safety Specialist

Sutherland
06 2019 - 11 2023
  • Communicated with Airbnb platform users via phone, email and chat
  • Responsible for for protecting the Airbnb community and platform users from fraud
  • Ensured our hosts, the guest, homes and experience meets company’s standards
  • Received escalated calls and emails from customer service representatives in regards to safety
  • Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues
  • Provided guidance and resources to employees to maintain safety procedures and enhance protection.
  • Responded to any emergencies as instructed and with utmost efficiency.
  • Reviewed and analyzed safety data and statistics to identify trends and areas requiring improvement

Customer Service Representative

Universal Background Screening
11 2017 - 05 2019
  • Performed detailed fieldwork to verify candidate qualifications, ensuring the integrity of hiring processes for clients.
  • Conducted comprehensive interviews with subjects, references, and other relevant individuals for accurate background information gathering via phone and email
  • Documented verifliable information provided by references and updated the party requesting information


Customer Service Representative

Facility Source
08 2014 - 11 2017
  • Obtain information from clients through phone and email to create new work orders for maintenance issues
  • Ensure that all information entered was documented accurately
  • Followed up on existing work orders and ensured clients received service as requested
  • Monitor client self-service portals and dispatch work orders in a timely manner
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Medical Records Specialist

Ciox Health
10 2013 - 08 2014
  • Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner
  • Responded to patient inquiries to provide information and details of medical records
  • Adhered to the Company's and Customer facilities Code of Conduct and policies
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information
  • Ensures medical records are assembled in standard order and are accurate and complete.


Education

High School Diploma -

Parkridge Private School
Long Beach, CA
06.2006

Skills

  • Customer experience
  • Quality assurance
  • Data entry
  • Complaint resolution
  • Call control
  • Account updating
  • Problem-solving skills
  • Verbal and written communication
  • Building rapport
  • Regulatory compliance
  • Active listening

Timeline

Trust and Safety Specialist

Sutherland
06 2019 - 11 2023

Customer Service Representative

Universal Background Screening
11 2017 - 05 2019

Customer Service Representative

Facility Source
08 2014 - 11 2017

Medical Records Specialist

Ciox Health
10 2013 - 08 2014

High School Diploma -

Parkridge Private School

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Brittaney Jackson