Summary
Overview
Work History
Education
Skills
Timeline
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Brittaney James

Houston,TX

Summary

Passionate about improving the quality of people's lifestyle through unsurpassed care ands service. No matter what you do do in life Customer service is always wanted and needed in every postion field or industry. Seeking yo leverage my experience and stidies of communocation in a people driven industry.

Overview

13
13
years of professional experience

Work History

Caregiver

Avid Home Health Care Solutions
Houston, TX
11.2017 - 03.2023
  • Special Needs
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes
  • Respected the rights of each individual client while maintaining confidentiality of all personal information
  • Assisted clients with maintaining good personal hygiene
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Tutorial Teacher

H.I.S.D
Houston, TX
11.2013 - 11.2017
  • Actively participated in parent-teacher conferences regarding student progress
  • Maintained records of students assessment results, progress, feedback and school performance
  • Created instructional materials, such as handouts, notes, worksheets, and quizzes to supplement classroom activities
  • Developed assignments for pupils to apply learning
  • Guided students, teaching methods for working assignments and determining correct solutions
  • Responded promptly to emails from parents inquiring about their child's academic status
  • Prepared for tutoring appointments by learning about key topics and planning out structured activities.

Call Center Customer Service Representative

I.R.T
Houston, Texas
05.2010 - 10.2013
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support
  • Identified potential opportunities for upselling products or services to customers
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications
  • Updated databases with new and modified customer data
  • Consulted with customers to resolve service and billing issues
  • Communicated courteously with customers by telephone, email, or chat systems.

Education

High School Diploma -

Northshore High School
03.2010

Skills

  • Handled 100 calls daily and served their queries with proper solutions
  • Answered all customer calls propmtly and professionaly
  • Documented and update customer records based on interactions
  • Caring Companionship
  • Condition Monitoring
  • Medication Administration

Timeline

Caregiver

Avid Home Health Care Solutions
11.2017 - 03.2023

Tutorial Teacher

H.I.S.D
11.2013 - 11.2017

Call Center Customer Service Representative

I.R.T
05.2010 - 10.2013

High School Diploma -

Northshore High School

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Brittaney James