Brittaney Johnson

Processed a high volume of orders efficiently, which aided in customer satisfaction.

• Handle billing complaints and discrepancies, issuing credit memos as needed.

• Conduct research and reconciliation on customer accounts/invoices to ensure accurate and timely billing.

• Analyze data from Microsoft Excel reports generated by the Microsoft Outlook CRM and Route Manager software

programs to identify operational trends and opportunities for improvement.

• Handled end-to-end medical billing for psychiatric and counseling practices managing a high volume of claims.
• Followed up with insurance companies to resolve claim denials and payment delays, reducing the claim denial rate by 20%.
• Assisted in the preparation of patient statements, communicated with patients regarding outstanding balances, and facilitated payment arrangements.
• Maintained compliance with HIPAA regulations while handling sensitive patient information.
• Utilized Kareo billing software to accurately post charges and payments, reducing processing errors and streamlining the billing cycle.

Managed the full accounts receivable process for over 300 patient accounts per month, reducing outstanding balances by 15% through efficient follow-up and timely claim resubmissions.

• Processed and submitted insurance claims (Medicare, Medicaid, and private insurance) with accuracy, ensuring adherence to billing protocols and timely reimbursements.
• Posted payments, handled denials, and resolved discrepancies in coordination with insurance companies, achieving a 90% claim approval rate.
• Reviewed patient accounts for accurate billing, corrected any coding errors (ICD-10, CPT), and ensured compliance with payer requirements.
• Collaborated with the collections department to recover overdue payments and updated patient financial records.