Brittaney McCarthy
Flossmoor,IL
Summary
Caring Team Leader Supervisor dedicated to providing workers with compassionate, individualized oversight. Shapes management strategies to suit both individual needs and overall business goals. Skilled at deriving maximal performance through humanistic business decisions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager's Assistant
Chili's Bar and Grill
01.2025 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Generated repeat business through exceptional customer service.
- Improved customer service rankings by resolving issues quickly and accurately.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Line Cook/Shift Leader
Chilis's Bar and Grill
06.2023 - 12.2024
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Plated and presented all dishes to match established restaurant standards.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Landscape Worker
Marion School District
07.2022 - 04.2023
- Performed planting, watering, mulching, and edging of landscaping
- Handled hedge, bush, and shrub trimming.
- Performed weekly groundskeeping and building maintenance for multiple satisfied customers.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Operated varied hand and power tools to complete repairs.
Bamboo Harvester
Memphis Zoo
07.2021 - 07.2022
- Harvest bamboo bundles for the giant pandas and other animals.
- Weighed and recorded crop-filled containers
- Identify tree species for browse materials.
- Identify the eight different bamboo species that are used.
- Transported workers, supplies, and tools by driving agricultural trucks and trailers.
- Used hand and power tools to bundle over fifty pounds.
- Pruned trees by using different tools.
- Transported and loaded harvested items into delivery trucks.
Education
Bachelor of Science - Zoology, Horticulture
Western Illinois University
Macomb, IL12.2020
Skills
- Fertilizer application
- Multitasking
- Prefer to stick to the rules with ecology
- Knowledge of over 100 trees
- Diverse plant knowledge
- Gardening knowledge
- Transplanting and potting plants
- Recruiting and interviewing
- Budget assistance
- Sales monitoring
- Team collaboration
- Employee engagement
- Business development understanding
- Verbal and written communication
- Microsoft office expertise
- Money handling
- Policy enforcement
Certification
ServSafe Allergen Certificate
ServSafe Alcohol Certificate
ServSafe Food Protection Manager Certificate
Timeline
Manager's Assistant
Chili's Bar and Grill
01.2025 - Current
Line Cook/Shift Leader
Chilis's Bar and Grill
06.2023 - 12.2024
Landscape Worker
Marion School District
07.2022 - 04.2023
Bamboo Harvester
Memphis Zoo
07.2021 - 07.2022
Bachelor of Science - Zoology, Horticulture
Western Illinois University
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