Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittaney McGrew

Memphis,TN

Summary

Dynamic leader with a proven track record at LA Fitness, enhancing operational excellence and fostering employee relations. Skilled in operations management and data analysis, I've driven revenue growth and streamlined processes. My approach boosts team morale and customer satisfaction, achieving significant business advancements with a focus on cost reduction and emergency preparedness. Seasoned operations professional with proven track record in managing district-wide operations. Expertise in optimizing processes and driving continuous improvement initiatives. Known for fostering collaborative team environment and delivering consistent results, adaptable to evolving business needs.

Overview

14
14
years of professional experience

Work History

District Operations Manager for TN\AR\LA

LA Fitness
12.2018 - Current
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
  • Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.

Supervisor/ Specialist of Intramural Sports

University of Memphis Recreational Center
08.2010 - 12.2018
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Scheduling employees for officiating and administration of events.
  • Arranging for facilities for scheduled games and events.
  • Training student officials for Intramural Sports. Coordinating program inventory and equipment use.
  • Performing conflict resolution during events and for facility and staffing issues.
  • Assisting with the marketing/social media outlets and assessment of facility and programs.
  • Supervise and train assigned hourly or student personnel.
  • Performing related duties as assigned.
  • Keep records up-to-date on IMLeagues.com/IM Bulletin Board.
  • View the intramural contest and attempt to anticipate problems.
  • Oversee the intramural contest and ensure participation takes place in a safe manner, never leave any intramural event unsupervised.
  • Provide training and support to the intramural official's staff.
  • Diffuse any potential problems involving spectators, coaches, or players.
  • Fill out any forms-that are required during the day's/night's events.
  • Dissipates Disagreements.

Lifeguard

University of Memphis
04.2014 - 08.2015
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Upheld hygiene standards in pool and surrounding area.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Monitored pools and surrounding areas for adherence to safety protocols.
  • Improved response times by conducting thorough lifeguard drills and training sessions.
  • Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
  • Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
  • Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
  • Reduced the number of rule violations with clear signage and consistent enforcement of policies.
  • Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
  • Collaborated closely with management to identify areas for improvement within the lifeguarding program.
  • Promoted water safety awareness with educational presentations to community groups.
  • Assisted in developing emergency action plans for various aquatic facilities, ensuring preparedness for any situation.
  • Streamlined rescue procedures by implementing an effective communication system among staff members.
  • Organized special events such as pool parties and competitions, ensuring guest enjoyment while maintaining safety standards.
  • Reduced incident response times by implementing strategic patrol routes.
  • Monitored water conditions to provide timely warnings about potential hazards.
  • Scanned main areas to monitor for any safety risks.
  • Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.

Education

Bachelor of Science - Physical Education And Health Science

University of Memphis
Memphis, TN
12.2013

Skills

  • Staff Training and Development
  • Operational Excellence
  • Warehouse Management
  • Operations Management
  • Staff Management
  • Employee Relations
  • Data Analysis
  • Emergency Preparedness
  • Business Planning
  • Cost Reduction
  • Business Administration
  • Vendor Sourcing
  • Facilities Management

Timeline

District Operations Manager for TN\AR\LA

LA Fitness
12.2018 - Current

Lifeguard

University of Memphis
04.2014 - 08.2015

Supervisor/ Specialist of Intramural Sports

University of Memphis Recreational Center
08.2010 - 12.2018

Bachelor of Science - Physical Education And Health Science

University of Memphis

Similar Profiles

CREATE PROFILE
Brittaney McGrew