Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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BRITTANEY Monarrez

Tellico Plains,TN

Summary

Seasoned HR professional with Bachelor's and Master's degrees in Human Resources, offering over 7 years of field HR experience and more than a decade in overall management roles. Passionate about developing teams, peers, leaders, and business partners, to continuously raise the Amazon bar. Demonstrates exceptional mediation abilities, adeptly navigating ambiguous and difficult situations to achieve positive outcomes. Possesses a unique ability and genuine passion for deep diving into employee concerns, uncovering root causes, and developing effective solutions.

Overview

7
7
years of professional experience

Work History

Human Resources Business Partner II

Amazon
Chattanooga, TN
10.2022 - Current
  • Conducted employee relations investigations into safety complaints, allegations of harassment, misconduct, and behavioral escalations.
  • Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
  • Met with current and leaving employees to conduct surveys and determine areas in need of improvement.
  • Advised leadership and personnel on driving HR policies, and business strategy implementation.
  • Worked with operational leaders to evaluate and optimize human resources policies.
  • Interviewed employees to investigations concerns and grievances.
  • Reviewed and partnered with Operations to establish consistent corrective action mechanisms.
  • Managed and trained team members to enhance the associate experience.

Human Resources Business Partner I

Amazon
Chattanooga, TN
04.2022 - 10.2022
  • Conducted employee relations investigations into safety complaints, allegations of harassment, misconduct, and behavioral escalations.
  • Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
  • Met with current and leaving employees to conduct surveys and determine areas in need of improvement.
  • Advised leadership and personnel on driving HR policies, and business strategy implementation.
  • Worked with operational leaders to evaluate and optimize human resources policies.
  • Interviewed employees to investigations concerns and grievances.
  • Reviewed and partnered with Operations to establish consistent corrective action mechanisms.

Senior Human Resources Assistant

Amazon
Chattanooga, TN
11.2020 - 04.2022
  • Provided essential support to address individual HR needs of employees.
  • Established and maintained trusted relationships around organization to optimize business and employee experience.
  • Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
  • Developed incentives to drive employee retention and improve work culture.
  • Conducted employee relations investigations into safety complaints, allegations of harassment, misconduct, and behavioral escalations.

Assistant Manager of Human Resources

JCPenney
Sacramento, CA
04.2018 - 08.2020
  • Educated job applicants on expected job tasks, compensation and benefits to set clear expectations.
  • Sorted job applications, vetted candidates and recommended individuals for key positions.
  • Boosted team morale by quickly resolving ongoing employee relation issues.
  • Ensures compliance in training by utilizing company guidelines, tools and state specific requirements.
  • Participated in unemployment hearings by providing employment information and representing the company.
  • Conducted employee performance reviews to access strengths and weaknesses, keeping feedback positive and constructive.
  • Conducted employee relations investigations into safety complaints, allegations of harassment, misconduct, and behavioral escalations.

Assistant Manager of Customer Experience

JCPenney
Sacramento, CA
11.2017 - 04.2018
  • Promoted to this position after graduating the Trainee Program.
  • Assisted and led annual inventory.
  • Managed daily, weekly and annual operational processes in specialty departments; appliances, custom windows and fine jewelry.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Created agendas and communication materials for team meetings.
  • Participated and delivered annual reviews; creating development programs for associates.

Education

MBA - BUSINESS MANAGEMENT

University of Phoenix
Livermore, CA
06.2019

Bachelor of Science - BUSINESS MANAGEMENT HUMAN RESOURCES

University of Phoenix
Livermore, CA
08.2017

Skills

  • Training and development
  • Analyzing Data and Identifying Trends
  • Records management
  • Employee mediation
  • Strong Organizational Skills
  • MS Office
  • Complex Problem Solving
  • Strong Time Management Skills
  • Problem Resolution
  • Process Improvement
  • Documentation and Reporting

Accomplishments

  • Rolled out MaMava PODs at a site level
  • Regional and Network point of contact for Investigations
  • Developed a Network Flash for Investigations with a goal to enhance the associate experience through reduction in aging cases
  • Successfully rolled out a network investigations project, decreasing aging cases across ReLo
  • Rolled out standard work expectations at BNA8 through a short term assignment
  • Successfully led high level investigations in partnership with legal

Timeline

Human Resources Business Partner II

Amazon
10.2022 - Current

Human Resources Business Partner I

Amazon
04.2022 - 10.2022

Senior Human Resources Assistant

Amazon
11.2020 - 04.2022

Assistant Manager of Human Resources

JCPenney
04.2018 - 08.2020

Assistant Manager of Customer Experience

JCPenney
11.2017 - 04.2018

MBA - BUSINESS MANAGEMENT

University of Phoenix

Bachelor of Science - BUSINESS MANAGEMENT HUMAN RESOURCES

University of Phoenix

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BRITTANEY Monarrez