Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittaney Morgan

Shreveport,LA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Cashier

Burger King
01.2011 - 04.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Customer Service Representative

Academy Sports And Outdoors
09.2016 - 02.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and provided backup support for organizational leadership.

Customer Service Agent

Teleperformance USA
03.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

Medical Assisting - Medical Assisting

Remington College
Fort Worth, TX
02.2020

High School Diploma -

Southwood High School
Shreveport, LA
05.2011

Skills

  • Problem Resolution
  • Return Processing
  • Quality Assurance Evaluation
  • Complex Product Knowledge
  • Outstanding Communication Skills
  • Billing Inquiries
  • Order Placement
  • Upselling
  • Telephone Reception
  • Agent Support
  • Livechat Messaging

Timeline

Customer Service Agent

Teleperformance USA
03.2022 - Current

Customer Service Representative

Academy Sports And Outdoors
09.2016 - 02.2022

Cashier

Burger King
01.2011 - 04.2015

Medical Assisting - Medical Assisting

Remington College

High School Diploma -

Southwood High School

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Brittaney Morgan