Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittaney Morris

Columbus,GA

Summary

  • Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
  • Successful pharmacy technician bringing several years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.
  • Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walmat Supercenter
Columbus, GA
08.2023 - 04.2024
  • Received payment from customers and processed credit card transactions when necessary.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Restocked shelves with new supplies of medications as needed.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.

Assistant Manager

National infantry Museum
Columbus, GA
08.2022 - 08.2023
  • Established processes for monitoring customer satisfaction levels.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Developed a system for tracking inventory and ordering supplies as needed.

Pharmacy Technician

Publix
Columbus, GA
12.2018 - 03.2020
  • Received payment from customers and processed credit card transactions when necessary.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Restocked shelves with new supplies of medications as needed.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Collaborated with other healthcare professionals to ensure optimal patient care.

Receptionist

Columbus Veterinary Medical Center
Columbus, GA
11.2008 - 12.2018
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted with special projects assigned by management when required.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Maintained a neat reception area by organizing materials and tidying up furniture.

Education

Diploma - Pharmacy Technology

Columbus Technical College
Columbus, GA
05-2019

High School Diploma -

Kendrick High School
Columbus, GA
05-2009

Skills

  • Data Entry
  • Scheduling
  • Multitasking and prioritization
  • Insurance Billing
  • Drug Inventory Control
  • Prescription Filling
  • Supply Restocking
  • Complaint resolution
  • Call Management
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Payment Processing

Certification

Pharmacy Technician License: Brittaney morris

Issue Date: 8/22/2018

Expiration Date: 06/30/2025

Timeline

Pharmacy Technician

Walmat Supercenter
08.2023 - 04.2024

Assistant Manager

National infantry Museum
08.2022 - 08.2023

Pharmacy Technician

Publix
12.2018 - 03.2020

Receptionist

Columbus Veterinary Medical Center
11.2008 - 12.2018

Diploma - Pharmacy Technology

Columbus Technical College

High School Diploma -

Kendrick High School

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Brittaney Morris