Shawn Petit-Frere
Miami Gardens,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Alorica
12.2021 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and prompt service recovery.
- Processed orders and returns using CRM software, maintaining accuracy in customer records and transactions.
- Assisted in training new representatives, enhancing team performance and knowledge retention.
- Collaborated with cross-functional teams to address complex issues, improving overall service delivery quality.
Healthcare Customer Service Representative
Sitel Call Center
01.2018 - 06.2020
- Resolved customer inquiries regarding healthcare services and insurance coverage.
- Assisted patients with appointment scheduling and managed follow-up communications.
- Educated clients on policy details, claims processes, and service options available.
- Handled billing questions and facilitated payment arrangements for patients effectively.
- Streamlined call handling processes to enhance customer experience and satisfaction levels.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
Education
High School -
Miami Norland Senior High School
Miami, FL06.2018
Skills
- Customer service
- Active listening
- Call center operations
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Appointment scheduling
- Data entry proficiency
- Medical billing
Accomplishments
- Customer Service Certificate
- Dispatching Certificate
Timeline
Customer Service Representative
Alorica
12.2021 - Current
Healthcare Customer Service Representative
Sitel Call Center
01.2018 - 06.2020
High School -
Miami Norland Senior High School
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