Brittaney Unger
South Bend,IN
Summary
Dynamic IT Operations Analyst with a proven track record at 1st Source Bank, enhancing data integrity through robust backup strategies and optimizing processes to reduce downtime. Skilled in stakeholder communication and technology implementation, I effectively drive team collaboration and adapt to evolving industry trends to support strategic initiatives.
Overview
9
9
years of professional experience
Work History
IT Operations Analyst
1st Source Bank
South Bend, IN
08.2024 - Current
- Promoted adoption of best practices within the team by providing training sessions on new tools, technologies, and methodologies relevant to IT operations analysis.
- Reduced downtime during maintenance windows with careful planning, coordination, and communication among stakeholders.
- Enhanced data integrity through implementation of rigorous backup strategies and periodic validation checks.
- Monitored evolving industry trends and advancements in technology to aid in strategic choices for the company.
IT Project Manager
1st Source Bank
South Bend, IN
02.2019 - 08.2024
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Programmer/Application Support
1st Source Bank
South Bend, IN
10.2015 - 02.2019
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Identified opportunities for process improvement, leading to a more efficient development cycle.
- Enhanced software functionality by identifying and resolving complex coding issues.
- Designed intuitive user interfaces that enhanced overall product usability and customer satisfaction levels.
- Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
Education
Bachelor Of Computer Science - Information And Computer Systems
Ball State University
Muncie, IN05.2014
Skills
- IT operations analysis
- Data backup strategies
- Stakeholder communication
- Industry trend monitoring
- Project management
- Technology implementation
- Team collaboration
- Process optimization
- Problem solving
- Attention to detail
- Critical thinking
- Adaptable mindset
- IT asset management
- System monitoring
- Application support
- Incident management
- Capacity planning
- IT service management
- IT troubleshooting
- Customer support
- Data analysis
- IT governance
Timeline
IT Operations Analyst
1st Source Bank
08.2024 - Current
IT Project Manager
1st Source Bank
02.2019 - 08.2024
Programmer/Application Support
1st Source Bank
10.2015 - 02.2019
Bachelor Of Computer Science - Information And Computer Systems
Ball State University