Brittaney Ward
New Port Richey,FL
Summary
Dynamic A+ Training Store Manager recognized for an outgoing personality, strong work ethic, and unwavering dedication to excellence. Expertise includes scheduling, truck ordering, and shift management, with a proven ability to make sound decisions under pressure. Passionate about community engagement through initiatives such as Kids Night and disaster relief efforts, fostering strong ties with local schools. Experienced in strategic planning and team leadership, leveraging a forward-thinking approach to drive business growth and enhance operational efficiency while cultivating collaborative environments that yield measurable results.
Overview
18
18
years of professional experience
Work History
General Manager
Wendy's International
07.2017 - Current
- I handle the daily operations of the store and see that the crew is working to the best of there abilities and provide assistance where needed such as truck orders handling cash or taking care of tough situations.
- Managed budget implementations, employee reviews, training, schedules, and hiring.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
Team Member
Wendy's International
12.2007 - 07.2017
- Performed customer service in taking and preparing orders
- Ensured accuracy in handling cash payment and change
- Achieved service time goals
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Education
High school diploma -
Gulf High
New Port Richey, FL05.2010
Skills
- Scheduling (6 years)
- Cash handling
- POS
- Restaurant experience
- Inventory (6 years)
- Payroll (6 years)
- Restaurant management
- Leadership (6 years)
- Customer Service (10 years)
- Inventory Management (6 years)
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and development
- Inventory control
- Employee scheduling
- Administrative skills
- P&L management
- Staff development
- Labor cost controls
- Customer retention
- Purchasing
- Operations oversight
- Time management
- Leadership and team building
Accomplishments
- Marketing - Implemented marketing strategies which resulted in 3% growth of customer base.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervised team of 50 staff members.
Timeline
General Manager
Wendy's International
07.2017 - Current
Team Member
Wendy's International
12.2007 - 07.2017
High school diploma -
Gulf High
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