Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brittaney Williams

Summary

Administrative professional with diverse experience in executive support, healthcare, and sales. Enthusiastically seeking an Account Management role with SKYGEN, as I've pleasantly refined the necessary project management skills through years of active project execution, meeting deadlines, process improvement, and high-level communication. Proven ability to streamline workflows, optimize resources, and complete meticulous tasks in high-pressure situations. Strong attention to detail, excellent organizational skills, and impactful cross-functional collaboration. Currently pursuing CAPM and PMP certifications for ongoing skill enhancement, while obtaining my Bachelor's degree in Media and Communication. Ready to contribute enthusiasm, initiative, and dedication, as an Account Manager. Pursuing CAPM and Bachelor's to advance my skillset, as I strive to make a difference in account and project management.

Overview

12
12
years of professional experience

Work History

Executive Assistant

Outside Voices
12.2022 - Current
  • Administered comprehensive support to a highly esteemed freelance Emmy award-winning director and producer, ensuring seamless coordination of resources, project scheduling, contract distribution, and deliverables.
  • Nurtured relationships with clients, vendors, and industry partners, acting as the point of contact and handling inquiries in a professional manner.
  • Streamlined executive scheduling by implementing an efficient calendar management system, facilitating high-level meetings with international stakeholders to define project scope and objectives.

Account Manager, Inside Sales

Datarails
04.2022 - 12.2022
  • Closed two deals within the first 60 days while partnering with management to implement a targeted email campaign, resulting in a 15% increase in lead generation and a 10% increase in sales pipeline.
  • Managed key client accounts, building strong relationships and driving customer satisfaction, resulting in a 10% increase in client retention and repeat business.
  • Managed sales campaigns, applied effective change management strategies, and resolved operational issues through data analysis.

Lead Sales Customer Experience Specialist

Carmax
01.2021 - 04.2022
  • Consistently remained in top 10% KPIs and performance department-wide, led customer satisfaction reviews in top 5%, and partnered with management to implement successful strategies.
  • Improved team workflow by identifying operational issues, implementing corrective actions, and driving a 15% increase in efficiency and productivity while reducing customer complaints by 10%.
  • Mitigated risks by performing security assessments and verifying customer identities, ensuring compliance with finance contracts.
  • Mitigated risks by performing security assessments to verify customer identity, as well as overview and distribution of finance contracts
  • Nurtured customer relationships, displaying proven ability to build relationships and influence others.

Executive Assistant

David Watts Consulting
04.2017 - 05.2020
  • Cultivated and maintained trusted relationships with clients, vendors, and industry partners, effectively managing inquiries and communication.
  • Leveraged Excel to optimize budget allocation for market research initiatives, resulting in a 15% reduction in costs.
  • Orchestrated logistics for travels, speaking engagements, workshops, and educational events, successfully managing multiple projects simultaneously.

Help Desk Support Specialist

Ingenio
10.2015 - 05.2017
  • Leveraged strong sales skills and developed rapport with customers, achieving a 95% customer satisfaction rating and driving sales growth.
  • Collaborated with the marketing team to analyze data insights, identify sales opportunities, and create targeted promotions, resulting in a 17% increase in sales.
  • Assisted in managing key accounts, nurturing relationships, and providing exceptional customer service to ensure long-term satisfaction and repeat business.
  • Contributed to the improvement of the platform's functionality and user interface by gathering customer feedback and presenting reports to the product testing team.

Office Coordinator

Planned Parenthood Mar Monte
04.2013 - 10.2015
  • Oversaw daily operations and facilitated communication between healthcare providers, staff, and patients, ensuring efficient workflow and information exchange.
  • Managed the implementation of an online booking system, reducing scheduling errors by 20% and patient wait times by 15%.
  • Coordinated the opening of a new site, streamlined processes, and reduced project timeline completion by 10% to meet deadlines.

Data Entry Clerk II

Planned Parenthood Mar Monte
04.2011 - 04.2013
  • Streamlined file management by migrating patient physical charts to an electronic health record system, reducing retrieval time by 75% and ensuring HIPAA compliance. Coordinated quarterly audits.
  • Implemented data validation protocols for patient records, resulting in a 95% reduction in errors and accurate documentation.
  • Created training resources for staff on EHR system navigation, increasing user proficiency and efficiency by 50%.

Education

Degree - progress

A.A. (in Progress) - Media And Communication

Laney College
Berkeley, CA

Skills

  • Account Management
  • Client Request & Contract management
  • Exceed Sales Target
  • Liaison between client and executive
  • Customer Satisfaction
  • Communication Skills
  • Project Management
  • Project Management & Process Improvement
  • Inquiry correspondence Client Rapport
  • Design & implement corrective actions

Accomplishments

  • Awarded a bonus in recognition of managing more than 12 staff members in health center and designing workflow improvements.
  • Collaborated with team of 5 in the development of marketing promotions and initiatives, increasing customer engagement by 15%
  • Achieved 20% decline in patient scheduling errors by coordinating implementation of online scheduling options.
  • Recognized company wide for top 5% in positive customer service reviews.

Timeline

Executive Assistant

Outside Voices
12.2022 - Current

Account Manager, Inside Sales

Datarails
04.2022 - 12.2022

Lead Sales Customer Experience Specialist

Carmax
01.2021 - 04.2022

Executive Assistant

David Watts Consulting
04.2017 - 05.2020

Help Desk Support Specialist

Ingenio
10.2015 - 05.2017

Office Coordinator

Planned Parenthood Mar Monte
04.2013 - 10.2015

Data Entry Clerk II

Planned Parenthood Mar Monte
04.2011 - 04.2013

Degree - progress

A.A. (in Progress) - Media And Communication

Laney College

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Brittaney Williams