Brittani Alltop
Office & Customer Service Experience
Dallas,TX
Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
3
3
years of post-secondary education
9
9
years of professional experience
Work History
Front Desk Receptionist
Sparkman Services
Dallas, TX
03.2014 - 09.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to 100+ inquiries and transfer calls to correct departments and personnel.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared weekly employee work schedules for team members.
Collections/Customer Service Representative
Check Care Systems
Dallas, TX
07.2010 - 03.2014
- Calculated correct order totals, updated accounts and maintained detailed records for debt collections.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Improved overall efficiency 85% by anticipating needs and providing outstanding support.
- Scored in top 5% of employees for successful collections..
Education
High School Diploma -
Eustace High School
Eustace, TX 08.1998 - 05.2001
Skills
Office administration
Administrative support
Business administration
Time management
Verbal and written communication
Problem-solving skills
Timeline
Front Desk Receptionist
Sparkman Services
03.2014 - 09.2019
Collections/Customer Service Representative
Check Care Systems
07.2010 - 03.2014
High School Diploma -
Eustace High School
08.1998 - 05.2001