Brittani Barnes

Front Desk Clerk

Holiday Inn Express Hotel

07.2024 - 02.2025

Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
Collected room deposits, fees, and payments.
Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
Participated in ongoing training and professional development opportunities to stay current on industry best practices and enhance job performance.
Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.