Brittani Barnes
Poulan,GA
Overview
18
18
years of professional experience
Work History
Front Desk Clerk
Holiday Inn Express Hotel
07.2024 - 02.2025
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Collected room deposits, fees, and payments.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
- Participated in ongoing training and professional development opportunities to stay current on industry best practices and enhance job performance.
- Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Cashier
Loves Truck Stop
01.2014 - 03.2014
- Customer service
- Handled cash and credit sales
- Operated a fuel desk
Salesperson
Waffle House
03.2007 - 07.2013
- Expeditor
- Took and served orders
- Cooked
Cashier
Dollar General
01.2007 - 03.2007
- Stocked merchandise
- Front faced
- Handled cash and credit sales
Education
GED -
Moultrie Technical College
Tifton, GA10.2011
Skills
- Time management
- Customer service
- Hospitality services
- Administrative skills
- Listening skills
- Problem-solving skills
- Microsoft office
- Payment processing
- Guest relations
- Cash handling
- Multi-line phone systems
- Guest reception
- Room charges
- Room booking
- Hotel services and hospitality
- Front desk management
- Guest services
- Credit and cash payments
- Guest accommodations
- Room assignments
- POS systems
- Nightly audits
Timeline
Front Desk Clerk
Holiday Inn Express Hotel
07.2024 - 02.2025
Cashier
Loves Truck Stop
01.2014 - 03.2014
Salesperson
Waffle House
03.2007 - 07.2013
Cashier
Dollar General
01.2007 - 03.2007
GED -
Moultrie Technical College