Brittani Bebel
Commercial Point,OH
Summary
Highly motivated and enthusiastic customer service professional with 10+ years experience. Excellent multi tasker and team player with great client relations. Eager to professionally support my employer in achieving their goals of total client satisfaction.
Overview
15
15
years of professional experience
Work History
Loan Processor/ Opener
NFM Lending
04.2023 - Current
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Handled any conditions sent from underwriting departments.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Provided quick turnaround times to maintain fast-past schedule.
- Developed and maintained relationships with customers, lenders and other third parties.
- Monitored large pipelines to track and log status of loans.
- Ordered all third party documents and kept track of all documents for each file through closing.
Business Team Coordinator
Fixari Family Dental
10.2022 - 04.2023
- Built strong relationships with customers through positive attitude and attentive response.
- Addressed customer service overflow to reduce complaints.
- Handle customer accounts and billing inquiries.
- Front Desk Concierge.
- Take customer calls, handle complaints and schedule appointments.
- Ran business team meetings each shift to discuss scheduling, production/financial and insurance needs.
- Handle location emails and faxes to insure they are distributed properly.
- Maintained patient satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Loan Processor & Closing Coordinator
NFM Lending
08.2020 - 04.2022
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Oversaw file input in mortgage software and grant-specific software.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close by branch management.
- Coordinated closing process with attorneys, title companies and government clerks.
- Managed the file through the closing and funding process to ensure client satisfaction.
- Maintained checklists of required documentation and open issues affecting closings.
- Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
- Built constructive relationships with customers to understand and capitalize on personalized preferences.
Preschool Classroom Aide
Fisher's Point Preschool
09.2019 - 08.2020
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
- Contributed to positive, educational setting by delivering gentle guidance and promoting student success.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Cleaned and organized classrooms, materials, and supplies for maximum efficiency.
- Distributed classroom materials and supplies such as pencils, paper and art materials.
- Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
Installed Sales Coordinator
Lowe's Home Improvement
06.2011 - 07.2012
- Facilitated client satisfaction through proper preparation of materials and follow-up communication with customers and installers.
- Scheduled and managed installations, including contacting installers and clients throughout the process.
- Reviewed client complaints to determine appropriate methods for resolution.
- Ensuring materials were ready for installer pickup or delivery.
- Improved productivity initiatives, coordinating itinerary and scheduling appointments.
- Automated office operations, managed client correspondence and tracked records.
- Maintaining excellent client relations by answering emails, phone calls, sending/receiving faxes and responding to any issues quickly and efficiently to ensure total client satisfaction.
Team Lead Manager
Lowes Home Improvement
04.2010 - 06.2011
- Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
- Learned roles of other departments to provide coverage and keep store operational.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Resolved issues with cash registers, card scanners and printers.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Directed merchandising and signage updates for weekly and seasonal promotional changes.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
- Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
- Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
- Managed cashier shifts and breaks.
Education
Some College (No Degree) - Pre Dental Hygiene
Columbus State Community College
Columbus, OHSkills
- Project organization
- Hard-working
- Exceptional customer service
- Schedule coordination
- Verbal/written communication
- Client relations
- Sending emails/follow up phone calls
- Quick learner
- Team player
- Great multi tasker
- Job Specific Software Systems
- Microsoft Office
- Efficient and Detail-Oriented
Timeline
Loan Processor/ Opener
NFM Lending
04.2023 - Current
Business Team Coordinator
Fixari Family Dental
10.2022 - 04.2023
Loan Processor & Closing Coordinator
NFM Lending
08.2020 - 04.2022
Preschool Classroom Aide
Fisher's Point Preschool
09.2019 - 08.2020
Installed Sales Coordinator
Lowe's Home Improvement
06.2011 - 07.2012
Team Lead Manager
Lowes Home Improvement
04.2010 - 06.2011
Some College (No Degree) - Pre Dental Hygiene
Columbus State Community College
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