Brittani Berry
Oklahoma City,OK
Summary
Performance-driven wholesale purchasing professional skilled in sales analysis, pricing negotiation and competitive shopping. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Buyer
CACI Federal
Oklahoma City, OK
10.2023 - Current
- Purchasing items for the government.
- Worked with suppliers to expedite open purchase orders and shipments in-transit.
- Maintained supplier relationships to improve lead time, cost and quality.
- Requested pricing quotes from suppliers to determine best source of supply.
- Negotiated pricing and delivery terms with suppliers.
- Developed relationships with vendors to secure better prices and payment terms.
- Maintained records of all purchases including item descriptions, costs, quantities received.
- Reviewed purchase orders, contracts and invoices to ensure accuracy.
- Researched potential new suppliers in order to find the best value for goods and services.
- Implemented strategies for streamlining procurement processes resulting in improved efficiency and cost savings.
- Analyzed market trends and competitor data to identify opportunities for cost savings.
- Participated in supplier calls to define component deliveries, meeting scheduled production dates.
- Prepared bid documents for tender process management according to company's policies and procedures.
- Assisted in developing sourcing plans by researching new products and suppliers that meet organizational requirements.
Assistant Manager
Redstone Residential
Del City, OK
10.2020 - 01.2023
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Resolved conflicts between team members in an effective manner.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Processed evictions when necessary in accordance with state laws and procedures.
- Managed all maintenance requests from tenants in a timely manner.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Met with prospective tenants to show property and assess applications or sign leases.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Exercised direct supervision over property staff.
- Built relationships with service vendors and submitted associated billing statements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Leasing Agent
The Warwick
Oklahoma City, OK
01.2016 - 01.2018
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Contacted and followed up with tenants on renewal notices.
- Processed applications by conducting background checks and verifying references.
- Inspected vacant units and ensured they were ready for showings.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Performed administrative duties such as filing paperwork and updating databases.
- Escalated critical issues to property manager to deliver immediate resolution.
- Collected security deposits from new tenants.
- Maintained a professional attitude when dealing with difficult situations or customers.
- Conducted background checks on applicants.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
- Maintained accurate records of correspondence with and from tenants.
- Checked rental eligibility by following company's verification process.
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
- Increased occupancy through dynamic marketing initiatives.
- Encouraged prospective tenants to fill out applications after property tours.
- Advertised available properties through various outlets such as newspapers and online listings sites.
- Participated in community events related to leasing activities or tenant relations.
- Coordinated repairs and scheduled regular maintenance on rental units.
- Experienced in dealing with new construction, luxury apartments, condominiums, and over-55 communities.
- Developed marketing strategies to attract new tenants.
- Answered phone calls and welcomed visitors to office.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Maintained business records by updating customer information.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Dispersed incoming mail to correct recipients throughout office.
- Delivered messages and ran errands.
Customer Service Lead Representative
CSAA Insurance Services
Oklahoma City, OK
01.2015 - 01.2016
- Resolved escalated issues from team members or customers in an efficient manner.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Directed customer service staff activities, including training, coaching and performance management.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Reviewed customer feedbacks to identify areas for improvement in products and services.
- Reduced call-time of inbound calls by recognizing and resolving systematic inefficiencies.
- Generated reports on key metrics such as average response time, first call resolution rate.
Customer Service Representative/Receptionist
Best Buy
Oklahoma City, OK
07.2012 - 11.2014
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
current -
OSU OKC
Oklahoma City, OK01-2027
diploma -
Millwood High School
Oklahoma City, OK05-2012
Skills
- Customer Service
- Real Estate
- Property Management
- Yardi
- Marketing
- Accounting
- Management
- Receptionist
- Cash Handling
- Training
- Sales
- Scheduling
- Assistant Manager Experience
- Property Leasing
- Fair Housing Regulations
- Accounts Payable
- Front desk
- Office management
- Leadership
- Training & development
- Interviewing
- Cash handling
- Property management
- Fair Housing regulations
- Purchasing
- Procurement
- Customer service
- Hospitality
- Microsoft Office
- Communication skills
- Computer skills
- Epic
- Procurement Planning
- Pricing Analysis
- Multi-Tasking Strength
- Business Understanding
- Pricing Negotiations
- Relationship Building
- Presentation
Certification
- Driver's License
- Certified Apartment Manager
Personal Information
Willing To Relocate: Anywhere
References
References available upon request.
Timeline
Buyer
CACI Federal
10.2023 - Current
Assistant Manager
Redstone Residential
10.2020 - 01.2023
Leasing Agent
The Warwick
01.2016 - 01.2018
Customer Service Lead Representative
CSAA Insurance Services
01.2015 - 01.2016
Customer Service Representative/Receptionist
Best Buy
07.2012 - 11.2014
current -
OSU OKC
diploma -
Millwood High School
- Driver's License
- Certified Apartment Manager
Similar Profiles
Alexander FeistAlexander Feist
Electrical Engineering Technician IV at CACI FederalElectrical Engineering Technician IV at CACI Federal
Laura Rudolph-KreiterLaura Rudolph-Kreiter
Software Test Engineer at CACI FederalSoftware Test Engineer at CACI Federal
AKEEM CARLYLEAKEEM CARLYLE
Information Systems Security Officer at CACI FederalInformation Systems Security Officer at CACI Federal