BRITTANI BOLLINGER
Coatesville,PA
Summary
Hard-working, bringing strong work ethic, interpersonal skills and customer service expertise. Exceptional communicator and passionate about contributing to the team.
Overview
13
13
years of professional experience
Work History
Bar Manager
Coatesville Country Club
Coatesville, PA
10.2015 - 03.2020
- Managed bar inventory and placed orders.
- Motivated and disciplined employees according to established requirements.
- Recruited and trained staff on bar practices and customer service standards.
- Guaranteed optimal beverage stock by assessing monthly inventory and collaborating with the accountant for corrective action planning to limit expenses.
Restaurant Supervisor
Coatesville Country Club
Coatesville, PA
07.2013 - 09.2015
- Trained team members on proper utilization of in-house systems Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials.
- Handled money, balanced tills, processed credit card payment batches.
- Carried out supervisory responsibilities in accordance with company policies and applicable laws.
Waitress
Coatesville Country Club
Coatesville, PA
05.2010 - 06.2013
- Demonstrated hospitality while greeting and establishing rapport with guests.
- Assisted in cashiering and Point of Sale (POS) system procedures.
- Developed and maintained positive working relationships with others to reach business goals.
- Answered telephones and completed financial transactions.
Customer Service Representative
First Resource Bank
West Chester, PA
05.2020 - 05.2021
- Responded to customer requests for products, services and company information.
- Handled various accounting transactions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Counted and packaged currency and coins.
Bartender/Waitress
Stonewall Golf Club
Elverson, PA
03.2021 - Current
- Set up glassware, liquor and other necessary supplies for special events.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Operated efficiently in high-volume setting to prepare and serve drinks to customers.
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
Associate of Arts - Human Services
Harcum College
2019
High School Diploma - undefined
Coatesville Area Senior High School
2009
Skills
- Relationship Building
- Verbal and Written Communication
- Service-Oriented
- Reliable and Responsible
- Courteous with Strong Service Mindset
Timeline
Bartender/Waitress
Stonewall Golf Club
03.2021 - Current
Customer Service Representative
First Resource Bank
05.2020 - 05.2021
Bar Manager
Coatesville Country Club
10.2015 - 03.2020
Restaurant Supervisor
Coatesville Country Club
07.2013 - 09.2015
Waitress
Coatesville Country Club
05.2010 - 06.2013
Associate of Arts - Human Services
Harcum College
High School Diploma - undefined
Coatesville Area Senior High School