Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittani Bowie

Edmond,OK

Summary

To secure a career with a reputed company or organization, which appreciates professional approach and hard work. Where knowledge can be utilized, various skills and experience in contribution towards fulfilling the company’s growth objectives, career development and excel in the related field. SUMARRY OF EXPERIENCE Working as Transportation Security Officer for the Transportation Security Administration and 10 years in customer service and sales. Followed by 4 years as security officer and property management representative. Capable of conducting financial transactions including processing credit cards and money handling. Capable of accessing, navigating, and retrieving information on electronic company databases efficiently. Capable of providing training to new staff. Capable of handling and processing inventory. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Responsible driver brings great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages. Maintains clean, neat and professional vehicle. Accomplished manager with extensive stock reception, processing and disposition skills. Developed robust channels to source quality products and raw materials during high-demand periods. Detail-oriented record keeper and gifted team leader.

Overview

20
20
years of professional experience

Work History

Pre-Load Supervisor

UPS
04.2023 - 05.2024
  • Utilized data analysis to identify trends in productivity and make informed decisions regarding process improvements.
  • Collaborated with senior management on strategic initiatives to improve overall operations at facility level.
  • Coordinated daily activities with cross-functional teams, ensuring seamless operations and timely deliveries.
  • Negotiated with vendors for better pricing on supplies and services, resulting in significant cost savings for the company
  • Conducted performance evaluations for staff members, identifying areas for improvement and developing action plans for growth.
  • Enforced compliance with regulatory requirements such as OSHA standards, minimizing potential fines or penalties related to safety violations or non-compliance incidents.
  • Streamlined package handling procedures for faster processing and reduced turnaround time.
  • Enhanced team performance by conducting regular training sessions, setting clear expectations, and providing constructive feedback.
  • Handled day-to-day shipping and receiving overseeing more than3,000 packages per day.

Agency Operator

Avis Budget
11.2015 - 01.2024
  • Manage daily operations at the facility including reservations times, pick ups and drop offs. Assisting with customer concerns and any issues that may arise.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Manage employees daily tasks and oversee daily operations regarding scheduling, running payroll, cleaning and sanitizing of all vehicles.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Supported customers by managing 30 or more reservations per day efficiently while maintaining professionalism and upbeat tone.

Delivery Driver

Fast And Friendly Logistics
10.2022 - 02.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Operated light trucks to deliver loads as far as 100 miles from home location.

Policyholder Services and Support

AAA
12.2014 - 11.2015
  • Provide excellent customer service to members also educate regarding insurance needs
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.

Rental Sales Associate / Customer Service Specialist

Avis Budget Group
01.2012 - 08.2014
  • Assignments : Provided exceptional customer service while selling additional products and services
  • Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
  • Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Implemented rental asset processes and cleanliness standards.
  • Executed sales and marketing initiatives to increase revenue for company.
  • Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
  • Streamlined the rental process, resulting in shorter wait times and improved customer experience.
  • Fostered a culture of safety within the workplace, adhering to strict industry standards and promoting responsible driving habits among customers.

Sales Associate / Inventory Specialist

Office Depot
09.2010 - 09.2011
  • Daily price changes, cycling merchandise, processing “buy-backs,” manage the cash office
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Reset store displays for special events and seasonal merchandise changes.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Operated register, handled cash and processed credit card transactions.
  • Verified and posted account transactions to prepare checks and maintain accounting ledgers.
  • Handled day-to-day shipping and receiving overseeing more than 1,000 packages per day.

Transportation Security Officer

Transportation Security Administration
10.2007 - 09.2009
  • Assignments : Certified for x-ray technology and explosive trace detection equipment for screening
  • Screened over 500 passengers per day by verifying ID's and boarding passes.
  • Authorized and monitored departure and entrance of visitors and employees to maintain security of premises.
  • Utilized chemical swab systems and explosive detection machines to test baggage for explosive materials.
  • Participated in ongoing training sessions covering updated TSA policies, procedures, and emerging security threats relevant to transportation security screening operations.
  • Performed pat-down or handheld wand searches of passengers triggering machine alarms to determine items warranting further investigation.
  • Conducted carry-on and checked baggage searches to locate prohibited items such as weapons.
  • Maintained a high level of situational awareness by staying informed on current security threats and relevant trends in the transportation industry.

Security Officer

Price Management Security
05.2005 - 10.2007
  • Assignments : Performed perimeter checks, controlled property accessibility, trained entry-level staff
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Sales Associate

Advance Auto Parts
07.2004 - 06.2005
  • Accessed auto-part database, light stock, certified for battery and component testing
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

Business Management

Valencia Community College
Orlando, FL
05.2009

High School Diploma -

Mandarin High School
Jacksonville, FL
08.2004

Skills

  • Data-driven decision-making
  • Sales strategy development
  • Performance Analysis
  • Marketing Campaign Execution
  • Computer Skills
  • Professional Communication
  • Client Service
  • Dependable and reliable
  • Safe Driving
  • Time management skills
  • Loading and unloading
  • Clean Driving Record

Timeline

Pre-Load Supervisor

UPS
04.2023 - 05.2024

Delivery Driver

Fast And Friendly Logistics
10.2022 - 02.2023

Agency Operator

Avis Budget
11.2015 - 01.2024

Policyholder Services and Support

AAA
12.2014 - 11.2015

Rental Sales Associate / Customer Service Specialist

Avis Budget Group
01.2012 - 08.2014

Sales Associate / Inventory Specialist

Office Depot
09.2010 - 09.2011

Transportation Security Officer

Transportation Security Administration
10.2007 - 09.2009

Security Officer

Price Management Security
05.2005 - 10.2007

Sales Associate

Advance Auto Parts
07.2004 - 06.2005

Business Management

Valencia Community College

High School Diploma -

Mandarin High School
Brittani Bowie