Brittani Broussard

• Collaborated with physicians, nurses, family members and other healthcare professionals to ensure quality patient care.
• Helped clients maintain a healthy lifestyle through exercise programs tailored to their needs.
• Provided mental stimulation through games, puzzles and other activities designed for cognitive development.
• Provided emotional support to clients who were dealing with depression or anxiety issues related to aging or health conditions.

• Identified delinquent accounts and initiated appropriate collection action in accordance with the company's policies.
• Researched customer accounts for errors or discrepancies and corrected them as necessary.
• Attended training sessions to stay abreast of changes in industry regulations related to collections practices.
• Provided timely and detailed updates on collections activity to management.

• Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
• Accompanied clients to social events such as movies or plays.
• Ensured compliance with all applicable laws, regulations and standards governing home health care services.
• Respected the rights of each individual client while maintaining confidentiality of all personal information.

• Greeted customers warmly and made them feel welcome.
• Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
• Resolved any customer complaints or issues in a timely fashion following established protocols.
• Provided administrative support such as filing documents, photocopying and scanning materials.

• Collaborated with other staff members on curriculum development projects.
• Encouraged creativity through art projects, music, drama.
• Conducted parent-teacher conferences as needed.
• Facilitated small group instruction sessions for struggling learners.

• Created reports to track progress on tasks related to processing activities.
• Coordinated with other departments to ensure that all necessary documentation was completed correctly.
• Developed training materials for new employees on processing procedures.
• Resolved discrepancies between customer account information and bank statements.

Monitored incoming emails and responded accordingly in a timely manner.

• Assisted in organizing conferences, seminars and other events as directed by the executives.
• Maintained confidential records and files related to executive operations.
• Answered telephone calls from customers or clients providing assistance where necessary.
• Scheduled appointments for executives with external parties such as vendors or suppliers.
• Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.