Brittani Cooney
Banker
St Louis,MO
Summary
Ambitious and dedicated professional with expertise in banking, customer service, sales, and management. Devoted to giving every customer a positive and memorable experience. Seeking opportunities to develop a career while achieving company goals.
Overview
10
10
years of professional experience
Work History
Relationship Banker II
Regions Bank
St Louis, Missouri
05.2024 - Current
- Meeting with customers and prospects both in person and on the phone to determine and meet their financial needs.
- Opening and maintaining bank accounts and originating loans.
- Knowledge of all banking products such as checking and savings accounts, money markets, time deposits, secured and unsecured loans and lines of credit, credit cards, etc.
- Achieving branch targets and goals.
- Conducting outbound phone calls to expand existing customer relationships and acquire new ones.
- Educating and advising customers on consumer and business products and services.
- Educating customers on emerging technology and digital solutions.
- Providing a consistent, optimal customer experience.
- Processing transactions.
- Resolving customer issues.
- Referring customers to internal team experts when complex financial goals and needs are recognized.
- Following all bank processes and procedures and adhere to applicable laws and regulations.
- Ensuring sound banking practices, including managing, identifying and reporting operational risks.
- Registration with the Nationwide Mortgage Licensing System and Registry (NMLS)
Customer Experience Coordinator and Key Carrier
TJX Companies
Des Peres, MO
03.2020 - 05.2024
- Identified opportunities to improve the customer experience process.
- Explained and clearly articulated benefits of specific credit cards to customers.
- Provided detailed information on fees, interest rates, payment methods, rewards programs and other related topics.
- Trained and equipped new team members to sell credit cards.
- Conducted regular training sessions for employees on best practices for providing excellent customer service.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Monitored staff performance to ensure quality customer service.
- Supervised employee productivity to provide constructive feedback and coaching.
Store Manager
Once Upon A Child Franchise
Arnold, MO
03.2015 - 03.2020
- Conducted daily store operations, including opening and closing procedures and high-volume cash handling.
- Managed daily banking activities such as deposits and change orders.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Supervised and mentored associates.
- Created social media strategies to increase sales and brand awareness across multiple platforms.
- Maintained up-to-date knowledge of industry trends.
- Negotiated agreements with vendors and clients to ensure optimal pricing on merchandise.
- Planned and managed installation of store fixtures and setup of merchandise.
Education
License of Cosmetology -
Federico Beauty Institute
Sacramento, CA02-2013
Associate of Science - Sociology
College of The Redwoods
Eureka, CA05-2011
Skills
- Adhere to policies, procedures, and guidelines
- Handle multiple priorities simultaneously
- Oversee large sums of cash
- Strong communication and customer focus
- Client relationship building
- Customer needs assessment
- Complex problem-solving
- Product promotion
- Sales expertise
- Training and mentoring
- Staff supervision
- Leadership development
- Impeccable customer service
- Punctuality
Timeline
Relationship Banker II
Regions Bank
05.2024 - Current
Customer Experience Coordinator and Key Carrier
TJX Companies
03.2020 - 05.2024
Store Manager
Once Upon A Child Franchise
03.2015 - 03.2020
License of Cosmetology -
Federico Beauty Institute
Associate of Science - Sociology
College of The Redwoods
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