Brittani Courtney
Havre de Grace,MD
Summary
Hospitable Admissions Coordinator with over 4 years of experience assembling medical records and maintaining files for future use. Excellent phone etiquette and remains calm in stressful and hectic working conditions. Skilled at researching, filing and handling insurance claims and concerns.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Facility Admissions Coordinator
Upper Chesapeake Hospital
06.2019 - Current
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Assisted in patient admission process based on federal and state laws.
- Completed preliminary paperwork for incoming and outgoing patients.
Professional House Cleaner
Cleaning Authority
11.2012 - 03.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Wiped walls, decoration and appliances.
- Managed workload and satisfied customer needs for cleaning standards and details.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Lead training that helps other housekeepers learn company's protocols.
- Completed evaluations.
- Assisted company owner with various administrative duties such as opening and closing business.
Retail Sales Associate
The Children's Place
09.2012 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Supervisor
Phillips Seafood
06.2010 - 07.2012
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Conducted routine inspections to check quality and compliance with established specifications.
Cashier
Phillips Seafood
04.2006 - 06.2010
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Education
Associate of Applied Science - Medical Assisting
Harford Community College
Bel Air, MD05.2018
Associate of Arts - General Studies
Harford Community College
Bel Air, MD05.2016
Skills
- Verifying Eligibility
- Database Management
- Clerical Support
- Medical Terminology Proficiency
- Data Verification
- Critical Thinking
- Computer Literacy
- Registration Processing
Certification
- CPR Certified
- First aid Certified
Additional Information
Compassionate, caring, responsible, patient, hardworking, organized, dependable and ready for daily tasks.
Timeline
Facility Admissions Coordinator
Upper Chesapeake Hospital
06.2019 - Current
Professional House Cleaner
Cleaning Authority
11.2012 - 03.2019
Retail Sales Associate
The Children's Place
09.2012 - 02.2019
Supervisor
Phillips Seafood
06.2010 - 07.2012
Cashier
Phillips Seafood
04.2006 - 06.2010
Associate of Applied Science - Medical Assisting
Harford Community College
Associate of Arts - General Studies
Harford Community College
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