Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Brittani Dodd

Knoxville,United States

Summary

Proactive and highly skilled customer service professional with a proven track record of success, adept in critical thinking, problem-solving, active listening, persuasive written and oral communication, fostering creativity, and demonstrating empathy. Possessing over 5 years of exceptional administrative expertise with the esteemed State of Tennessee, effectively managing a sizeable team of 9 administrative staff members. Vast healthcare background encompassing primary care, oncology, and medical records information management.

Overview

17
17
years of professional experience

Work History

Administrative Services Assistant

State of Tennessee
Knoxville, USA
11.2016 - 07.2022
  • Company Overview: Department of Environment and Conservation, 37.5-hour workweek
  • Oversaw the day-to-day operations of the Knoxville Environmental Field Office (KEFO)
  • Assisted the environmental divisions with HR needs, including hiring, terminations, transfers, and retirements of staff members, and provided information on benefits
  • Managed KEFO's vehicle fleet, including registration, routine repair and maintenance, and accident procedures, following TDEC's Property and Procurement Section requirements
  • Monitored the status, property, and cleanliness of the building, as well as the condition of communications and office equipment
  • Reviewed and analyzed the monthly budget report supplied by the TDEC Budget Office, identifying and addressing any unexpected expenditures
  • Managed the procurement of routine administrative supplies and equipment for KEFO, assuring responsible use of P-Cards
  • Supervised and mentored KEFO administrative staff
  • Attended regular meetings with administrative staff and Environmental Field Office managers
  • Prepared and submitted quarterly reports to the Senior Advisor
  • Department of Environment and Conservation, 37.5-hour workweek

Office Laboratory Technician

Harbin Clinic LLC
Rome, USA
06.2014 - 09.2015
  • Company Overview: 40-hour workweek, prestigious Tony G
  • Warren, MD Cancer Center
  • Demonstrated exceptional value as a staff member at the prestigious Tony G
  • Warren, MD Cancer Center
  • Proficiently obtained high-quality blood samples crucial for determining optimal Oncology treatment plans for individual patients
  • Expertly coached in the operation of Medical Laboratory equipment necessary for point-of-care testing, encompassing urinalysis, glucose, PT/INR, hemoglobin, and CBCs
  • Acclaimed for consistently embodying professionalism and a positive demeanor while representing the clinic, fostering a sterile and comfortable environment within a bustling laboratory setting
  • 40-hour workweek, prestigious Tony G
  • Warren, MD Cancer Center

Client Service Representative

IOD Incorporated
Duluth, USA
11.2013 - 03.2014
  • Company Overview: Essentia Health - East Region, 40-hour workweek
  • Validated patient requests for online access to Essentia MyHealth, a secure and advanced online platform for electronic medical record viewing
  • Assessed the eligibility of each MyHealth request for activation or denial
  • Executed accurate data entry of Release of Information authorizations and medical forms
  • Ensured compliance with HIPPA guidelines by verifying the appropriateness and fulfillment of patient authorizations and medical records requests
  • Effectively managed and processed requests by either completing or denying them, based on predetermined criteria
  • Adapted flexibly to work diverse shifts and provided coverage in various office areas, as required
  • Essentia Health - East Region, 40-hour workweek

Leasing Consultant

ZRS Management
Lauderhill, USA
03.2012 - 02.2013
  • Company Overview: 40-hour workweek
  • Recruited, qualified, and successfully retained residents while effectively marketing the property
  • Demonstrated meticulous attention to detail in establishing and consistently maintaining accurate resident files
  • Ensured adherence to Fair Housing policies with utmost professionalism when dealing with residents and prospects
  • Boosted resident retention rates by actively participating in property-sponsored activities
  • 40-hour workweek

Office Laboratory Technician

Harbin Clinic LLC
Calhoun, USA
01.2010 - 11.2011
  • Company Overview: 40-hour workweek
  • Administered blood collection procedures, utilizing both venipuncture and capillary collection techniques, for patients as ordered by physicians through an electronic medical records system
  • Provided detailed explanations of procedures to patients, assuring understanding and compliance
  • Verified appropriate collection tubes with proper additives, prepared patients for procedures, and ensured stable conditions and hemostasis before allowing them to leave the laboratory
  • Proficiently trained in using Athena software to accurately correct diagnosis and CPT codes in cases where a patient's primary insurance raised questions
  • Collaborated closely with physicians and staff across all clinical departments, guaranteeing exceptional patient care
  • Effectively managed incoming calls regarding laboratory results and addressed any inquiries or concerns
  • 40-hour workweek

Volunteer

Mission Aviation Fellowship
Aceh, Indonesia
09.2007 - 09.2009
  • Relocated to the Aceh province of Sumatra, Indonesia in September 2007 to actively contribute to the ongoing relief effort initiated subsequent to the devastating 2004 tsunami
  • Proficiently honed cross-cultural communication abilities by effectively bridging language and cultural barriers
  • Demonstrated expertise in providing English as a second language instruction and delivering administrative support to Mission Aviation Fellowship's aircraft base
  • Skillfully managed oversight of the base budget, diligently handled payroll responsibilities, and proficiently generated comprehensive monthly expense reports

Phlebotomist

SouthEastern Pathology P.C.
Rome, USA
02.2005 - 08.2007
  • Company Overview: 40-hour workweek
  • Collected blood and urine samples from patients for routine medical testing and research, utilizing precise techniques
  • Ensured safety and adherence to phlebotomy procedures through meticulous practice of required forms of asepsis and universal precautions
  • Trained receptionist in phlebotomy practices, ensuring smooth operation during high patient volume and emergencies
  • Assisted the Histology lab by meticulously sorting and filing slides
  • Provided invaluable support to the Pathologist by aiding with the daily gross of incoming specimens as needed
  • Thoroughly proofread transcribed medical record documents, promptly identifying and reporting any errors for necessary updates
  • 40-hour workweek

Education

Inspiring Leadership through Emotional Intelligence -

Case Western Reserve University
09.2018

Phlebotomy -

Georgia Northwestern Technical College
03.2005

Patient Care Assistant -

Georgia Northwestern Technical College
12.2002

Skills

  • Expense reporting
  • Verbal communication
  • Calendar management
  • Proofreading
  • Spreadsheet management
  • Meeting planning
  • File organization
  • Check processing
  • Records retrieval
  • Employee timesheet processing
  • Office equipment maintenance
  • Problem-solving
  • Supervising staff
  • Purchase orders organization
  • Administrative improvement

Volunteer Experience

Mission Aviation Fellowship, Aceh, Indonesia, 09/01/07, 09/30/09, Relocated to the Aceh province of Sumatra, Indonesia in September 2007 to actively contribute to the ongoing relief effort initiated subsequent to the devastating 2004 tsunami., Proficiently honed cross-cultural communication abilities by effectively bridging language and cultural barriers., Demonstrated expertise in providing English as a second language instruction and delivering administrative support to Mission Aviation Fellowship's aircraft base., Skillfully managed oversight of the base budget, diligently handled payroll responsibilities, and proficiently generated comprehensive monthly expense reports.

Timeline

Administrative Services Assistant

State of Tennessee
11.2016 - 07.2022

Office Laboratory Technician

Harbin Clinic LLC
06.2014 - 09.2015

Client Service Representative

IOD Incorporated
11.2013 - 03.2014

Leasing Consultant

ZRS Management
03.2012 - 02.2013

Office Laboratory Technician

Harbin Clinic LLC
01.2010 - 11.2011

Volunteer

Mission Aviation Fellowship
09.2007 - 09.2009

Phlebotomist

SouthEastern Pathology P.C.
02.2005 - 08.2007

Inspiring Leadership through Emotional Intelligence -

Case Western Reserve University

Phlebotomy -

Georgia Northwestern Technical College

Patient Care Assistant -

Georgia Northwestern Technical College

Similar Profiles

CREATE PROFILE
Brittani Dodd