Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
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BRITTANI DONLOW

Boardman,USA

Summary

Results-driven professional with a proven ability to drive business growth through strategic innovation and opportunity identification. Expertise in enhancing profitability and minimizing costs while elevating customer service standards. Recognized for leadership in managing operational and sales teams, fostering productive relationships, and exceeding organizational goals in dynamic environments. Adept at engaging customers through impactful product demonstrations that significantly contribute to sales growth.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Game Night Hostess

Reseventzz
Niles, Ohio
08.2024 - Current
  • Monitored players' responses to ensure accuracy and fairness during competition rounds.
  • Assembled and arranged materials for display or sale.
  • Utilized sound system to ensure that all players could hear questions clearly.
  • Managed teams by assigning team captains and ensuring everyone had a chance to participate.
  • Set up, adjusted and operated audio-visual equipment, cameras, or film and slide projectors for meetings, events and video conferences.
  • Responded quickly to any technical issues that arose during gameplay in order to keep things running smoothly.
  • Distributed prizes at the end of tournaments according to predetermined criteria for winners.
  • Maintained an entertaining atmosphere throughout the event by providing humorous commentary.
  • Delivered client-focused special services for corporate clients or programs for special groups.
  • Ensured safety protocols were followed at all times in order to protect guests and staff members alike.
  • Adjusted difficulty level as needed based on player feedback in order to maintain interest levels.
  • Created an enjoyable environment for guests with music, jokes, and other activities.
  • Remained alert, active, and ready to respond to requests using variety of available resources.
  • Provided clear instructions before each round of play to avoid confusion or misunderstanding among players.
  • Greeted guests upon arrival and provided them with necessary information regarding rules of play.
  • Encouraged participation from all players while maintaining control over the pace of the event.
  • Kept score accurately throughout the duration of the game, awarding points accordingly.
  • Resolved disputes between contestants in a timely manner utilizing effective problem-solving techniques.
  • Assisted with setting up equipment prior to events including microphones, speakers, computers.
  • Analyzed and troubleshot problems with audio-visual or digital photo equipment.
  • Interacted positively with audience members, responding promptly to their inquiries or requests.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.

Bartender

VFW
Youngstown, Ohio
06.2024 - Current
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Greeted guests with friendliness and professionalism.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Collected and organized daily till totals and tips.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Processed payments accurately and efficiently with POS system.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Provided drink suggestions to customers based on their preferences.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Performed opening and closing duties including restocking supplies.

Night Auditor - Manager on Duty

Holiday Inn
Boardman, Ohio
04.2024 - Current
  • Maintained a secure environment for the protection of guests' property and assets.
  • Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.
  • Assessed checklist on daily basis and planned shift accordingly.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Generated daily, weekly, and monthly reports to close out day and meet objectives.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Greeted arriving guests and checked them in to their rooms.
  • Tracked income and expenses for business using accounting software.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Input and confirmed reservations for guests.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Responded to customer inquiries regarding hotel services, reservations, directions.
  • Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
  • Issued room keys and escort instructions to bellhops.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Completed end-of-day reconciliations of cash drawers and credit card transactions.
  • Resolved customer issues quickly while maintaining a high level of professionalism.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
  • Answered telephone calls from customers related to billing inquiries or complaints.
  • Verified customer credit to establish payment method for accommodations.
  • Reported any discrepancies immediately upon discovering them.
  • Coordinated with guest services and concierge team to meet guest needs.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Received payments from customers via cash or credit cards.
  • Prepared detailed audit reports at the end of each shift.
  • Maintained well-stocked and presentable complementary food and beverage station.
  • Provided support to housekeeping staff by preparing keys for departing guests when requested.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Completed nightly updates to hotel rates and individual room charges.
  • Documented wake-up requests and set up automatic calls in system.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Computed bills, collected payments and made change for guests.
  • Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool, and spa.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Posted incidental charges to ledgers, manually or by using computers.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Reviewed previous day's sales figures against current day's sales report before submitting it to management team.
  • Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Completed day-to-day duties accurately and efficiently.

Night Auditor/Manager on Duty

DoubleTree by Hilton
Youngstown, OH
06.2023 - Current
  • Night Auditor
  • Front Desk
  • Cashier
  • Customer Service
  • Audit of Daily Operations
  • Shift Change
  • Inspection
  • Acute Accounting

Lead Brand Ambassador

Acosta, mosaic, Brand Pillar, event pro, mktg & more
03.2017 - Current
  • Brand Ambassador
  • Team Lead
  • Trainer
  • Gorilla marketing
  • Creative marketing
  • Samples
  • Street Team
  • Customer service
  • Event management
  • KPI

Business Manager

Diesel Donlow
North Lima, OH
02.2015 - Current
  • Negotiated with managers, promoters and union officials regarding client contractual rights and obligations
  • Met with clients to discuss goals and develop strategies for Acting/Influencer career success
  • Managed business and financial affairs for clients such as arranging travel and lodging, selling tickets and directing marketing and advertising activities
  • Met with industry connections to discuss opportunities and advocated for clients well-suited for specific work
  • Negotiated essential contract terms such as actor contractor and model release on behalf of clients
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Carried out day-to-day duties accurately and efficiently

Night Auditor

Holiday Inn Express
Austintown, OH
04.2023 - 11.2023
  • Customer Service
  • Cashier
  • Daily Inspection
  • Light Cleaning Duties
  • Shift Change
  • Audit of Daily Operations

Owner and CEO

OKC Solutions LLC
North Lima, OH
03.2018 - 12.2022
  • Managed day-to-day business operations
  • Consulted with customers to assess needs and propose optimal solutions
  • Trained and motivated employees to perform daily business functions
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs
  • Created and monitored promotional approaches to increase sales and profit levels
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory
  • Developed complete business plans and operational strategies for new and existing business
  • Devised processes to boost long-term business success and increase profit levels
  • Evaluated situations and delivered targeted solutions using various tools and resources
  • Set, enforced and optimized internal policies to maintain responsiveness to demands
  • Devised strategies to improve organization efficiency and optimize group management
  • Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth
  • Developed creative design for print materials, brochures, banners and signs
  • Met with customers to present mockups and collect information for adjustments
  • Planned marketing initiatives and leveraged referral networks to promote business development
  • Maximized advertising efforts by developing content for media relations, corporate communications and social media posts
  • Established strong relationships to partner with and navigate artists with wide range of personality types
  • Supported artist goals with corresponding action plans and timelines
  • Assisted clients with establishing release timelines and flow of related marketing assets

Outside Sales Representative

TruGreen
Poland, Ohio
03.2017 - 11.2017
  • Established new accounts through cold calling and personal visits to potential customers
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory

Factory Production Worker

General Motors, GM
Lordstown, OH
03.2016 - 10.2016
  • Unloaded and loaded items from conveyors, machines, and conveyances
  • Conducted quality inspections of finished products and made minor repairs to meet project expectations
  • Supported current production needs by moving items between equipment, conveyors and staging areas
  • Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site
  • Cultivated professional working relationships with peers and supervisors

Customer Service Representative

True North Shell
Boardman, OH
03.2015 - 05.2016
  • Trained team members on cash register operation and cash handling
  • Quickly and accurately counted drawers at start and end of each shift
  • Communicated with customers and team members to solve problems
  • Operated POS cash register and equipment to collect payments
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring
  • Interpreted and enforced operating instructions, procedures and safety rules
  • Generated routine reports and professional correspondence

Managing Cosmetologist

Hector's Beauty Salon
Struthers, Ohio
02.2009 - 03.2016
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction

Toll Collector

OHIO TURNPIKE COMMISSION
Berea, OH
08.2010 - 08.2015
  • Customer Service
  • Cashier
  • Detail Paperwork
  • State Employee

Team Lead

Chick-fil-A
Boardman, OH
11.2005 - 03.2010
  • Coached team members in techniques necessary to complete job tasks
  • Trained new team members by relaying information on company procedures and safety requirements
  • Worked different stations to provide optimal coverage and meet production goals
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot
  • Helped customers complete purchases, locate items and join reward programs

Education

License in Cosmetology -

Mahoning County Career and Technical Center
Canfield, OH
11-2009

High School Diploma -

Poland Seminary High School
Poland, OH
06.2008

Some College (No Degree) - Political Science

University of Akron
Akron, OH

Skills

  • Staff Management Strategies
  • Coaching and Mentoring
  • Multi-Media Communication
  • Client Service
  • Presentation Delivery
  • Administering Social Media
  • Internal and External Accounts Communications
  • Customer Demographics
  • Money Handling
  • Regulatory and Statutory Hair Conditioning and Styling
  • Compliance Manicures and Pedicures
  • B2B sales
  • Marketing
  • Outside sales
  • Business development
  • Negotiation
  • Analysis skills
  • Sales
  • Customer service
  • Windows
  • Typing
  • Microsoft Access
  • Live chat
  • Google Docs
  • Microsoft Publisher
  • Bookkeeping
  • Software troubleshooting
  • Document management systems
  • Guest services
  • Customer relationship management
  • Leadership
  • Cash register
  • Human resources
  • Conflict management
  • Cash handling
  • Account management
  • Data collection
  • Cold calling
  • Project coordination
  • CRM software
  • Payroll
  • Accounts payable
  • POS
  • Recruiting
  • Accounting
  • Mentoring
  • Office management
  • Hotel experience
  • Events management
  • IOS
  • Employment & labor law
  • Tax experience
  • Door-to-door
  • Social media management
  • Direct sales
  • PeopleSoft
  • Purchasing
  • Financial management
  • Web development

Certification

  • Cosmetology License
  • Driver's License
  • September2006 to September2025

Assessments

  • Work motivation — Proficient
  • May2023
  • Level of motivation and discipline applied toward work
  • Full results: Proficient
  • Recruiting — Proficient
  • June2023
  • Managing the candidate sourcing and selection process
  • Sales skills — Proficient
  • January2023
  • Influencing and negotiating with customers
  • Verbal communication — Proficient
  • October2022
  • Speaking clearly, correctly, and concisely
  • Spreadsheets with Microsoft Excel — Proficient
  • February2023
  • Knowledge of various Microsoft Excel features, functions, and formulas
  • Front desk agent (hotel) — Proficient
  • April2023
  • Selecting hotel rooms based on requests and identifying errors in hotel data
  • Work style: Reliability — Proficient
  • Tendency to be reliable, dependable, and act with integrity at work
  • Medical receptionist skills — Proficient
  • Managing physician schedules and maintaining accurate patient records
  • Work style: Professionalism — Proficient
  • Tendency to be accountable, professional, open to feedback, and act with integrity at work
  • Basic computer skills — Proficient
  • Performing basic computer operations and troubleshooting common problems
  • Teamwork: Interpersonal skills — Proficient
  • Responding to challenging team situations at work
  • Supervisory skills: Motivating & assessing employees — Proficient
  • Motivating others to achieve objectives and identifying improvements or corrective actions
  • Written communication — Proficient
  • Best practices for writing, including grammar, style, clarity, and brevity
  • Management & leadership skills: Impact & influence — Proficient
  • September2023
  • Choosing the most effective strategy to inspire and influence others to meet business objectives
  • Customer focus & orientation — Proficient
  • Responding to customer situations with sensitivity
  • Office manager — Proficient
  • Scheduling and budgeting
  • Customer service — Proficient
  • Identifying and resolving common customer issues
  • Project timeline management — Proficient
  • Prioritizing and allocating time to effectively achieve project deliverables
  • Management & leadership skills: Planning & execution — Proficient
  • Planning and managing resources to accomplish organizational goals
  • Administrative assistant/receptionist — Proficient
  • Using basic scheduling and organizational skills in an office setting
  • Retail customer service — Proficient
  • Responding to customer situations in a retail setting
  • Attention to detail — Proficient
  • Identifying differences in materials, following instructions, and detecting details among distracting information
  • General manager (hospitality) — Proficient
  • Solving group scheduling problems and reading and interpreting P&L statements
  • Selecting hotel rooms based on verbal requests and identifying errors in hotel data

Timeline

Game Night Hostess

Reseventzz
08.2024 - Current

Bartender

VFW
06.2024 - Current

Night Auditor - Manager on Duty

Holiday Inn
04.2024 - Current

Night Auditor/Manager on Duty

DoubleTree by Hilton
06.2023 - Current

Night Auditor

Holiday Inn Express
04.2023 - 11.2023

Owner and CEO

OKC Solutions LLC
03.2018 - 12.2022

Lead Brand Ambassador

Acosta, mosaic, Brand Pillar, event pro, mktg & more
03.2017 - Current

Outside Sales Representative

TruGreen
03.2017 - 11.2017

Factory Production Worker

General Motors, GM
03.2016 - 10.2016

Customer Service Representative

True North Shell
03.2015 - 05.2016

Business Manager

Diesel Donlow
02.2015 - Current

Toll Collector

OHIO TURNPIKE COMMISSION
08.2010 - 08.2015

Managing Cosmetologist

Hector's Beauty Salon
02.2009 - 03.2016

Team Lead

Chick-fil-A
11.2005 - 03.2010

License in Cosmetology -

Mahoning County Career and Technical Center

High School Diploma -

Poland Seminary High School

Some College (No Degree) - Political Science

University of Akron

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BRITTANI DONLOW