Summary
Overview
Work History
Education
Skills
Timeline
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Brittani Dunn

Locust Grove,VA

Summary

Dynamic Relationship Banker with a proven track record at Bank of America, excelling in customer service and relationship management. Skilled in account audits and policy implementation, I enhanced client satisfaction through effective communication and resourcefulness, resolving disputes and automating operations to streamline processes. Committed to delivering exceptional service and fostering loyalty.

Overview

11
11
years of professional experience

Work History

Relationship Banker

Bank of America
08.2016 - Current
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.

Sales Associate

Maurice's
10.2015 - 11.2016
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.

Cashier

Harris Teeter
10.2014 - 10.2015
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.

Education

Bachelor of Arts - Business Administration

Liberty University
Lynchburg, VA

Skills

  • Policy development and implementation
  • Account closings
  • Account audits
  • Recordkeeping requirements
  • Customer Service-oriented
  • Teller support
  • Resourcefulness
  • Relationship building and management
  • Persuasive communication style
  • Loss prevention

Timeline

Relationship Banker

Bank of America
08.2016 - Current

Sales Associate

Maurice's
10.2015 - 11.2016

Cashier

Harris Teeter
10.2014 - 10.2015

Bachelor of Arts - Business Administration

Liberty University

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Brittani Dunn