Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittani DuVilla

Millville

Summary

Proven Customer Service Specialist with a track record of enhancing customer satisfaction at Atlantic City Electric. Skilled in CRM and adept at complaint resolution, consistently delivering solutions that boost client relations. Demonstrates excellent communication and problem-solving abilities, significantly improving customer experience through strategic collaboration and effective complaint handling.

Overview

19
19
years of professional experience

Work History

Customer Service Specialist

Atlantic City Electric
Carneys Point
10.2009 - Current
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Collaborated with team members to create effective strategies for improving overall customer experience.

Customer Service

Vineland Oral Surgeons
Vineland Nj
07.2008 - 10.2009
  • Delivered exceptional customer service, resolving any issues promptly and professionally.
  • Provided excellent customer service, resolving guest concerns professionally and courteously.
  • Provided exceptional customer service, addressing member concerns promptly and professionally.
  • Provided exceptional customer service, resolving guest issues promptly and professionally.

Customer Service Associate

Wawa
Millville Nj
02.2006 - 07.2008
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.

Education

High School Diploma -

Millville Senior High School
Millville Nj
06-2007

Skills

  • Customer service
  • Good communication skills
  • Customer relations
  • Call center experience
  • Excellent written and oral communication
  • Customer relationship management (CRM)
  • Telephone etiquette
  • Complaint handling
  • Problem resolution
  • Complaint resolution

Timeline

Customer Service Specialist

Atlantic City Electric
10.2009 - Current

Customer Service

Vineland Oral Surgeons
07.2008 - 10.2009

Customer Service Associate

Wawa
02.2006 - 07.2008

High School Diploma -

Millville Senior High School
Brittani DuVilla