Brittani DuVilla
Millville
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction at Atlantic City Electric. Skilled in CRM and adept at complaint resolution, consistently delivering solutions that boost client relations. Demonstrates excellent communication and problem-solving abilities, significantly improving customer experience through strategic collaboration and effective complaint handling.
Overview
19
19
years of professional experience
Work History
Customer Service Specialist
Atlantic City Electric
10.2009 - Current
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Collaborated with team members to create effective strategies for improving overall customer experience.
Customer Service
Vineland Oral Surgeons
07.2008 - 10.2009
- Delivered exceptional customer service, resolving any issues promptly and professionally.
- Provided excellent customer service, resolving guest concerns professionally and courteously.
- Provided exceptional customer service, addressing member concerns promptly and professionally.
- Provided exceptional customer service, resolving guest issues promptly and professionally.
Customer Service Associate
Wawa
02.2006 - 07.2008
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Education
High School Diploma -
Millville Senior High School
Millville Nj06-2007
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Excellent written and oral communication
- Customer relationship management (CRM)
- Telephone etiquette
- Complaint handling
- Problem resolution
- Complaint resolution
Timeline
Customer Service Specialist
Atlantic City Electric
10.2009 - Current
Customer Service
Vineland Oral Surgeons
07.2008 - 10.2009
Customer Service Associate
Wawa
02.2006 - 07.2008
High School Diploma -
Millville Senior High School
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